Job Summary
An IT System Engineer is responsible for designing, implementing and supporting IT infrastructure in Microsoft Windows environment.
A System Engineer performs a wide variety of tasks, including the installation, configuration and upgrading of workstations, servers and related hardware and software in a LAN, WAN and stand-alone environment.
He or she investigates problems, performs diagnostic testing and applies suitable repairs or solutions to the IT systems, both on a hardware and software level.
Respons. & areas
PRIMARY DUTIES AND RESPONSIBILITIES
Install, configure, test and maintain operating systems, application software and system management tools
Proactively ensure the highest levels of systems and infrastructure availability by constantly managing and monitoring all installed systems and infrastructure
Manage assigned projects and program components to deliver services in accordance with established objectives.
Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support
Participate in the design of information and operational support systems
Supervise the administration of systems, servers and applications to ensure availability of services to authorized users.
Manage & maintain security systems, such as CCTV and building access control
update IT documentation
Set-up, configuration and update Windows servers
Control and manage user accounts in the Windows Active Directory environment
Any other duties as assigned by management
FIRST LINE SUPPORT
The System Engineer participates in the first line IT support duty together with other system engineers according to a pre-planned duty roster.
IT service request and incident management : accept tickets, distribute, close
Report management of IT Service Requests
Manage IT ticketing system
Communication with users about daily IT problems : ask for more information, inform about workarounds, propose solutions, timing etc.
SECOND LINE SUPPORT
Hardware management : set up, maintain and repair
Application support, liaise with vendors and application key users
Print management : set up, give support, control, dispatch to supplier if necessary
Write and maintain custom scripts to increase system efficiency and decrease the human intervention time on any tasks
Interact with users and internal customers regarding account set-up
Experience
Have a passion for IT
Minimum bachelor in IT or same level through experience
Minimum 5 years of experience
Professional experience in an international environment is a plus
Experience in the domains described above is a plus
Good knowledge of Microsoft Office products (Word, Excel, Outlook, )
Good knowledge of Windows Server and computer operating systems. Linux knowledge is a plus.
Knowledge on the Microsoft O365 environment
Languages :
Dutch : spoken / written
English : spoken / written
French : spoken
Able to decide on urgency of cases and distribute / handle accordingly
Able to collaborate in a multicultural and international context
Able to work independently
What we offerYou'll be welcomed in a young and exciting company. Based on your skills and competences, you'll be offered a competitive salary with extra legal benefits.
The opportunity can be taken to widen your knowledge and skills.
