Senior Technology Account Services Manager
At Dell EMC, our purpose is to create technologies that drive human progress. Are you a professional who has a passion for new technologies and helping customers maximize their use of IT to drive their business?
If so, we would love to hear from you!
As a Dell EMC Senior Technology Service Manager (Sr. TSM) you will have the opportunity to be a trusted advisor to some of our top customers.
Be part of our Support & Deployment Services team responsible for building and managing relationships with Dell EMC’s key accounts and enhance customer loyalty.
In this role, you will be responsible for working with customer contacts at multiple levels to identify and align business and IT goals, discover their issues and identify current and future needs.
As a Senior Technology Service Manager, you will play an integral part in helping our customers to reduce effort and avoid unplanned outages by providing proactive preventative guidance using Dell EMC’s tools and services.
You will achieve this through the development of a service delivery plan and make recommendations for operational best practice, by working collaboratively with the customer and engaging with the relevant teams.
You will leverage your industry experience to provide a consultative approach to assist customers in their end-to-end lifecycle management.
Help customers operate a range of solutions using datacenter, cloud and end-user technologies. You will be able to apply your service management skills by utilizing ITIL based knowledge within a project management framework to improve support processes and procedures.
You will be a valued member of the account team with early engagement throughout the sales and product lifecycle, contribute to account plans and serve as a contact point with internal support teams.
A good work-life-balance is key for team members to give the best for our customers. Flexible working hours and locations help to make Dell EMC a great place to work.