Business Solution Expert
Hobson Prior
Brussels , Belgium
4 dagen geleden

Business Solution Expert

1 year contract with option to extend

Primary Objectives

  • A system expert responsible for delivery of effective system solutions which enable business process standards.
  • The communication bridge between business and IT, understanding business needs, assessing the impact, capturing, analysing and documenting requirements.
  • Support system architects, contributing to system evolution roadmap according to business process needs.
  • Manage continuous improvement and system change requests, partnering with IT and business stakeholders through system development till its integration.
  • Able to lead system implementation projects for their area of responsibility.
  • Knowledge

    Master’s Degree IT, Business, Projects, and / or Supply Chain

  • Minimum 3 years experience in supply chain systems related responsibilities.
  • o Able to demonstrate broad and detailed knowledge of SAP relevant to distribution and order to cash solutions.

    o Either successful solution delivery or an operational role within a class A business environment (Alignment of People, System & Process)

    o Management of system change cycle within a complex GxP environment

    Preferably within the Food, Medical Devices or Pharma Industries

    Alternatively from a major Consultancy.

    o Participation in multiple project lifecycle of major implementations

    o Project leadership experience.

    Skills :

  • Operating within Multi-disciplinary and Multi-cultural teams
  • Affinity with challenging change projects, and comfortable managing with committed internal and external partners.
  • Strong interpersonal skills, excellent communication skills and a customer centric attitude.
  • Able to speak up, and help us move fast. Enables us do more and learn faster
  • Capable to assess topics from a global point of view, understand alternate perspectives

    Duties :

  • Working within projects, continuous improvement, or business support mode.
  • Build training materials and provide training and coach super users.
  • Manage continuous improvement and change requests
  • Propose & implement system enhancements
  • o Centralize and coordinate the prioritisation of requirements coming from the different locations

    o Bring the outside-in; technology and practices to support SC model.

    o Conduct POC (proof of concept) to enable new capabilities

    o Lead or participate to workshops to detail and document user requirements, map requirements to standard solutions.

    o Investigating solutions with E2E mindset, support build of GSC digitilisation roadmap

  • Incident & enhancement management (In all cases ensureing global process consistency)
  • o Development / review of user requirements Specifications (URS)

    o Create change requests, ensure business case forms are accurately created

    o Approve and / or reject change requests versus requirements, business justification, delivery date.

    o Drive system Impact Analysis (with IT)

    o Ensure that incidents and change requests are escalated and prioritzed in accordance with Service Level Agreement (SLA) and business needs, manage the issues list

    o Communicate with the users community : inform about changes, new functionalities and solved technical problems

    o Responsible for appropriate test design and execution with appropriate documentation (GxP & non-GxP)

    o Provide second level support to super users or first level support where there is no super user

  • Participate and / or lead relevant governance forums
  • o Attend domain monthly meetings, review corrective actions and analysis on system and / or ssystem governance performance

    o Participate to GKU meeting and be connected with other GKU to keep transversal view

    o Organize regular meeting with super users in order to share best practices, understand day to day most frequent issues and proposal for improvement

    o Responsible for reviewing and updating system training material on a yearly basis or when major change happens, for conducting training.

    Driving the growth in system competencies within the business.

  • Communication
  • All levels of business organisation within global supply chain and its internal and external partners; (Senior) management, peers and projects teams, able to select the appropriate level of detail to enable clear communication and decision making.
  • Develop and provide clear, logical, easy to adopt training materials inline with global standards.
  • Contribute to GSC wide Launch&Learns, Townhalls and Newsletters to manage the wider circle of Stakeholders
  • Performance
  • Seek a continuous dialogue and expect to engage in feedback sessions
  • Be impactful. Focus on solving the most important problem.
  • Do the right thing. Have the courage to do what is right. And say no, to things off the mark.
  • Provide input data for line managers of all project resources included in projects
  • Approach things in a positive / optimistic way. Give time, energy and team spirit
  • Be Open. Listen first. Take the approach that everything is a hypothesis - we could be wrong
  • Treat people with respect and integrity. Don’t participate or be distracted by gossip or negativity
  • Focus on actions and help us deliver, instead of only words (Ideas are cheap). Make things happen.
  • Team Development

  • T-Shape profile, depth of knowledge but explore, learn, create across the E2E flow
  • Community focus, share knowledge, build comptencies, coach super users to increase their system skills.
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