Overview of duties
Analyse and reply all guest reviews via Trust You, Accor’s quality assurance program
Carry out weekly reporting for all quality scores and reviews
Share guest feedback with the respective departments in a productive and positive manner
Reply reviews through websites such as Tripadvisor, Booking.com, Expedia
Update all the Guest Comments in the Opera Guest History.
Daily spotchecks of VIP rooms
Take initiative to ensure that interactions with our guests are positive and productive.
Prepare welcome letters for VIP arrivals
Maintain Social Media websites such as Facebook and Instagram
Occasional lobby duties