Clinical Support Specialist operating theater orthopedics
IQVIA
Zaventem, Belgium
6 dagen geleden

The Job's Mission

The Clinical Support Specialist responsibilities include directly supporting products associated with hip and knee procedures and optimizing customer service.

This role within Flanders will focus on supporting our customers to provide a best in class procedural solution.

Additional responsibilities also include working with the local sales representative to coordinate training and in-theater support to ensure exceptional levels of customer care both in theaters and in the wider hospital are delivered.

Key Activities & Accountabilities

  • Service existing customer base within the theater and clinical environment
  • Provide theater and other HCP staff training on the products
  • Working closely with other team members within the defined region, and the National Sales Manager, to ensure customer service levels are best in class.
  • Auditing theater and hospital stock (implants, disposables and instruments) managing consignment levels and ensuring good asset management and stock rotation
  • Understand the clinical application of the broader portfolio to offer our customers the best possible solution
  • Conducting trials and evaluations of product in theater and clinical environment as required
  • Additional responsibilities as directed by NSM (National Sales Manager).
  • Planning, executing and monitoring all measures necessary to help achieve industry leading support.

    This encompasses in particular :

  • Customer care for physicians, surgical theater staff, hospital administration & procurement
  • Organizing and conducting training workshops with participation from surgical & theater staff
  • Helping initiate and drive theaters and patient pathway efficiencies for the benefit of the customer
  • Understanding the local healthcare environment and overall hospital / specialty plans and strategies
  • Education

    Certified scrub nurse, professional training in a medical environment preferred.

    Experience

    Theater experience essential. Minimum 2 years experience of orthopedic theaters.

    Commercial acumen essential. Must have awareness of budgetary and cost issues surrounding theaters and surgical procedures.

    Computer skills, MS Office.

    Presentation skills with modern presentation media.

    Workshop / demonstration skills inc. anatomy and physiology.

    Clear communicator

    Ability to work in a collaborative manner both with colleagues and customers

    Disciplined, focused and organised

    High sense of responsibility

    Ability to work under pressure

    Winning personality

    Actively seeks continuous improvement

    Flexible

    Product Portfolio to be supported :

    Primary and Revision Hip / Knee Prosthesis

    Heavy Duty & Micro Surgical Powered Instrumentation & Cutting Accessories

    Total Joint Disposables (Pulsed Irrigation, Cement, Cement Delivery Systems, Tourniquet)

    Personal Protection Systems

    Soft Tissue Repair

    Arthroscopy Resection, Fluid Management and Visualization

    Spinal implants and interventional spine

    All Trauma & Extremity related products

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