Shipping & Documentation Team Leader (m/v)
Actief Interim
Mechelen, Antwerp, BE
2 dagen geleden
source : Monster

Functieomschrijving You are in charge of the preparation, follow-up of the delivery flow of the orders with agreed partners and you coordinate that correct shipping documents are issued to the customer.

This means you take into account customer needs, agreed lead times, contractual and legal requirements. You keep the customer and Sales Responsible informed about the status of pending orders, shipments and delivery details.

You take care of the shipment, delivery any booking of the incoming goods. You are the team leader of a number of Shipping & Documentation specialists.

For your team members, you : Organize the workload in an efficient way & ensure good quality of the work performed Implement tools and processes in order to overcome issues and bottlenecks Respond to their questions & coach them in finding solutions, Are in charge of the yearly performance management process, Take an active part in the recruitment of new colleagues You manage all contacts in a timely and professional manner as you are responsible for the administration and follow-up of the entire shipping and documentation process in accordance with JSOX and ISO quality requirements.

Functie-eisen You have at least 5 years of experience in a customer service environment of which minimum 2 years as a team leader You are an experienced user of SAP and Excel You are accurate and precise in administration You are customer oriented and have a commercial attitude You have strong communication skills and you speak and write fluently English.

Knowledge of Dutch and / or French is desirable. You have the ability to work with stress and deadlines You are flexible and adaptable You are a problem solver with process-oriented approach You are pro-active and initiative taking You are a true team player with a positive attitude, open minded and willing to learn and grow.

Wh Arbeidsvoorwaarden An inspiring and challenging job with responsibility and space for autonomy in an international, dynamic and fast-growing environment.

You have the opportunity to grow and learn in a team of enthusiastic colleagues. A contract for indefinite period with an attractive salary.

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