US-based Technical Support Engineer
Camco Technologies
Leuven, Belgium
6 dagen geleden

Your job description

To strengthen our customer support team, we are looking for a US-based Support Engineer .

You will work from our US office in Long Beach (CA), in shifts during extended day hours between 9 am and 9 pm and from Monday through Sunday.

  • You will be part of a team providing technical customer support. The current team of 14 engineers is based in Europe (Belgium).
  • You work in Long Beach during US West Coast extended day hours (between 9 am and 9 pm) , to relieve the European team.
  • You work in day-shifts, Monday through Sunday. (Rotation during weekends).
  • Possibility to travel to Europe for training purposes and meeting the European team.
  • You follow-up on customer inquiries from terminal operators, maintenance personnel and technicians worldwide, by email and phone.
  • You resolve inquiries within the agreed timings and escalate further where needed.
  • You are the first point of contact for customers in case of a defect, outage or problem.
  • You are a good listener who is able to identify customer needs. You feel comfortable further inquiring a customer to clearly identify the issues.
  • If you cannot resolve a customer inquiry yourself, you will discuss this internally, and provide customer feedback within the agreed timings.
  • You take ownership of the customer inquiry and strive to come to result-driven solutions.
  • You must obtain a professional manner at all times, remain courteous and strive to deliver excellent customer services.
  • Your profile

  • Genuine interest in ICT / technical support.
  • Excellent knowledge of English. Other languages are an asset.
  • Excellent communicator, diplomatic, result-driven, and customer-oriented.
  • You know how to prioritize, are well-organized and a good planner.
  • Your key skills are : customer-focused, problem-solver, result-driven, focused, communicative, eager to learn.
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