Abbott Diagnostics is recruiting an Application Specialist for Belgium.
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics.
Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
The Application Specialist is responsible for delivery of customer operator training and coaching in Abbott training facilities and onsite and providing on-site assay implementation, application support, and application troubleshooting.
Role and Responsibilities :
Deliver customer operator training in Abbott facilities or on-site
Perform new instrument and assay implementations through Test Of Record (TOR)
Perform on-site assay investigation, troubleshooting and operator training and coaching
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and resolution rates
Your Profile :
Master’s degree or equivalent experience required. Engineering degree in medical / electrical / mechanical or medical technology is preferred
Proven track record in a similar position supported by management and customer references
Successful engagement with customers, specifically lab staff
Strong communication skills
Technical expert for product line responsibility
Strong experience in use of analytical tools and software
Fluency in English, French and Dutch