Circuit Management Technician
J&C Associates Ltd
Mons, BE
2 dagen geleden

Circuit Management Technician

Duties

  • Contribute to the support of network service requests;
  • Provide technical support for the network configuration management;
  • Ensure the update of network configuration management databases in accordance with the service request requirements and internal policies / priorities;
  • Ensure the consistency of the maintained network Databases;
  • Assess and align the compliance of network service requests with NATO standards and references;
  • Release the circuit and service orders and follow their implementation;
  • Interface to the CIS community for service configuration and request management issues;
  • Support the NCI Agency NSII Network Services Fulfilment Cell in the daily work related to service configuration and management support;
  • Update existing, or create new, documentation for the maintained solutions, e. g. drawings, Standard Operating Procedures, User Guides;
  • Be able to provide internal / external training related to the Area of Responsibility when required;
  • Provide the support of exercises and trainings throughout NATO territory as required.
  • Requirements

  • NATO SECRET is acceptable temporarily under the condition that the process for obtaining CTS has already started and is to be finalized within 12 months
  • Minimum :

  • A diploma from a vocational school in a communications related subject or an equivalent of 2 years of work experience in the field of telecommunications;
  • Industry Certification from CISCO equal to a CISCO Certified Network Associate (CCNA) or it could be compensated by verified and relevant knowledge / experience;
  • Minimum 2 years' experience in configuration management of digital networks and associated transmission systems to include switching systems in support of data ,voice and video transfer;
  • Very good knowledge on developing network diagrams on MS Visio;
  • Good knowledge of ITIL v3 framework;
  • Good knowledge of Service Operation processes like Configuration Management (CM), Change Management and Incident Management;
  • Good knowledge of network routing and switching technologies;
  • Good knowledge of recent technological developments in communication management systems and LAN / WAN environments;
  • Good knowledge of CISCO UC Collaboration environment (CUCM, CUBE, Client)
  • Basic knowledge of Database Management;
  • Experience of preparing technical documentation and Standard Operating Procedures;
  • Good interpersonal skills and the ability to work as part of a team.
  • Desirable

  • Industry Certification from CISCO equal to a CISCO Certified Network Professional (CCNP) or it could be compensated by verified and relevant knowledge / experience;
  • 4 years' experience in configuration management of digital networks and associated transmission systems (classified and unclassified) to include switching systems in support of data , voice and video transfer;
  • Good knowledge of CA Service Manager suite including CA CMDB;
  • Good knowledge of NATO network configuration management tools like : CAST+, SRTS, DCIS Activation Management, BMC ITSM;
  • Advanced experience of preparing technical documentation and contributing to Standard Operating Procedures / Instructions or Directives
  • Knowledge of the technical support of NATO organization elements and existing NATO network architecture;
  • Strong communication skills and the ability to be concise in both written and verbal communications;
  • Prior experience of working in an international environment comprising both military and civilian elements.
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