Translate the customer needs into a correct and timely order-to-invoice process flow through a constant dialogue with Sales, Logistics and Operations.
Full responsibility for : order creation, transport booking, export documentation, invoicing and correction documents according to Q8Oils Guidelines and SSHEQ procedures.
Respond timely and accurately to any customer request and keep the customer pro-actively informed about relevant status updates
Support cash collection to follow up of payment behaviour of the customer to ensure on-time-payment
First contact for issues and complaints respond to customer complaints and initiate internal solution finding
Contribute to continuous improvements to our systems and processes.
The ideal candidate :
A bachelor degree (or equivalent through experience)
Minimum 2 years of preferably CSR experience or relevant commercial, and business administration experience
Advanced knowledge of Order Management
SAP, Excel and CRM tools
Strong communication skills
Team player, driven to deliver results
Stress resistant, ability to work structured under pressure
Fluent in Dutch, French & English (prerequisite)
This position is fulltime and based in Antwerp - Blending plant.
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