Sogeti - IT Support Specialist
Sogeti
Brussel, Belgium
6 dagen geleden
source : Jobg8

Nature of the tasks

Service desk agent, incident agent and analyst, problem agent and analyst

Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate

First and second-line support : remote and on-site support

Recording & tracking incident information

Recording & tracking Problem information

Participating in reconfiguration / installation of PC environment

Documenting operational support procedures

Drafting technical content for knowledge database

IT support specialist must be able to perform all tasks of a service desk Operator

Testing and administration of applications

Liaising with system administration and database administration for execution of administration tasks

Skills & Requirements

Min 3 years of experiences as IT Support

Fluent in both English / French both written and oral

Mobile support expertise (iOS, Android)

Videoconferencing expertise (Webex, Skype)

very good experiences with support on Windows 10

Very good communication skills

User oriented

Very good skills in all of the MS Office applications

ITIL V3 Foundation Certified is a plus

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