C4C Support Engineer
Equal-Plus
Wilrijk
5 dagen geleden

Equal Plus Consulting has been engaged to search for a C4C Support Engineer to work for a client based in Wilrijk Belgium.

TITLE C4C Support Engineer

LANGUAGES English

START DATE 17 Oct 2021

END DATE 30 Dec 2022

The SAP Cloud For Customer (C4C) program is looking for a dynamic Support & Training Engineer.

The program has the mission to roll-out worldwide and rapidly good sales processes to the Customer Centers from all business areas, using the SAP Cloud For Customer software package.

The C4C Support & Training Engineer will be acting on behalf of the C4C program team. The candidate will ensure a constructive and efficient interaction between the different stakeholders in the C4C program.

The Support & Training Engineer will report functionally to the C4C program Support and Training Manager.

The key activities are :

  • Provide excellent support towards all live countries of C4C program
  • Advise and assist the business key users in C4C problems they and their end users may encounter, with specific focus on technical issues.
  • Learn and understand all aspects of the C4C program (C4C solution, Rollout Approach, Training Model, Change Management, Support, Documentation and Quality procedures).
  • Follow up and provide support related to implemented changes, integrations and / or new releases
  • Follow up configuration requirements (template)
  • Advise and assist the Business Area Roll-Out Engineers
  • Take initiatives and propose solutions, to work independently
  • Work with the team as a real team player, according to the rule that together everybody achieves more
  • Learn and be able to independently configure the basics of C4C (UAT / PRD)
  • o Organizational structures

    o Territory management : territory management & territory rules

    o Employee & user management

    o C4C quote output templates (Adobe Lifecycle Designer)

    o Set-up of new code list values (e.g. new payment term)

    o Localization (e.g. enable new language in scoping, code list translations)

    o Set-up and troubleshoot reports in C4C

  • Learn and be able to independently assist in minor ITP configuration related issues
  • Participate in the required Quality Gates
  • Train the CRM leads on new functionalities and upcoming changes
  • Train the customers via webinars or classroom sessions
  • Update test scenarios based on new or changed functionalities
  • Maintain training material and working procedures
  • Experience Requirements

  • Minimum 3 years of experience with Sales & Marketing, Customer Relationship Management, ideally in a multi-national manufacturing company
  • Minimum 2 years of experience with C4C
  • Experience from working in a global environment
  • People and project management experience is a plus
  • Experience with Microsoft Office and Cloud for Customer or any other CRM application is a plus
  • Experience with IRPA is a plus
  • Experience in training people, classroom or webinars is a plus
  • Knowledge / Educational requirements

  • Bachelor's degree or minimum 3 years of on-the-job experience
  • Excellent knowledge of Sales & Marketing processes, governance and best practice
  • Overall understanding of end-to-end Business processes in Sales / Service Companies
  • Fluent in English verbally and written is a must, other languages will be a plus
  • Personality requirements

  • Good communication skills, knowledge sharing and promoting of new ideas and methods
  • The successful candidate is service-oriented, hands-on and result oriented
  • Honesty and integrity are very important to become a respected and trusted partner
  • Team-player but with the ability to work independently
  • Quick and eager learner, ready to take on challenges
  • Ability to work in a local team structure
  • Flexibility and ability to travel up to 20% of working time
  • Talking in solutions
  • Proactive attitude
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