Equal Plus Consulting has been engaged to search for a C4C Support Engineer to work for a client based in Wilrijk Belgium.
TITLE C4C Support Engineer
START DATE 17 Oct 2021
END DATE 30 Dec 2022
The SAP Cloud For Customer (C4C) program is looking for a dynamic Support & Training Engineer.
The program has the mission to roll-out worldwide and rapidly good sales processes to the Customer Centers from all business areas, using the SAP Cloud For Customer software package.
The C4C Support & Training Engineer will be acting on behalf of the C4C program team. The candidate will ensure a constructive and efficient interaction between the different stakeholders in the C4C program.
The Support & Training Engineer will report functionally to the C4C program Support and Training Manager.
The key activities are :
Provide excellent support towards all live countries of C4C program
Advise and assist the business key users in C4C problems they and their end users may encounter, with specific focus on technical issues.
Learn and understand all aspects of the C4C program (C4C solution, Rollout Approach, Training Model, Change Management, Support, Documentation and Quality procedures).
Follow up and provide support related to implemented changes, integrations and / or new releases
Follow up configuration requirements (template)
Advise and assist the Business Area Roll-Out Engineers
Take initiatives and propose solutions, to work independently
Work with the team as a real team player, according to the rule that together everybody achieves more
Learn and be able to independently configure the basics of C4C (UAT / PRD)
o Organizational structures
o Territory management : territory management & territory rules
o Employee & user management
o C4C quote output templates (Adobe Lifecycle Designer)
o Set-up of new code list values (e.g. new payment term)
o Localization (e.g. enable new language in scoping, code list translations)
o Set-up and troubleshoot reports in C4C
Learn and be able to independently assist in minor ITP configuration related issues
Participate in the required Quality Gates
Train the CRM leads on new functionalities and upcoming changes
Train the customers via webinars or classroom sessions
Update test scenarios based on new or changed functionalities
Maintain training material and working procedures
Minimum 3 years of experience with Sales & Marketing, Customer Relationship Management, ideally in a multi-national manufacturing company
Minimum 2 years of experience with C4C
Experience from working in a global environment
People and project management experience is a plus
Experience with Microsoft Office and Cloud for Customer or any other CRM application is a plus
Experience with IRPA is a plus
Experience in training people, classroom or webinars is a plus
Knowledge / Educational requirements
Bachelor's degree or minimum 3 years of on-the-job experience
Excellent knowledge of Sales & Marketing processes, governance and best practice
Overall understanding of end-to-end Business processes in Sales / Service Companies
Fluent in English verbally and written is a must, other languages will be a plus
Good communication skills, knowledge sharing and promoting of new ideas and methods
The successful candidate is service-oriented, hands-on and result oriented
Honesty and integrity are very important to become a respected and trusted partner
Team-player but with the ability to work independently
Quick and eager learner, ready to take on challenges
Ability to work in a local team structure
Flexibility and ability to travel up to 20% of working time
Talking in solutions