C4C Support Engineer
5 dagen geleden

Equal Plus Consulting has been engaged to search for a C4C Support Engineer to work for a client based in Wilrijk Belgium.

TITLE C4C Support Engineer


START DATE 17 Oct 2021

END DATE 30 Dec 2022

The SAP Cloud For Customer (C4C) program is looking for a dynamic Support & Training Engineer.

The program has the mission to roll-out worldwide and rapidly good sales processes to the Customer Centers from all business areas, using the SAP Cloud For Customer software package.

The C4C Support & Training Engineer will be acting on behalf of the C4C program team. The candidate will ensure a constructive and efficient interaction between the different stakeholders in the C4C program.

The Support & Training Engineer will report functionally to the C4C program Support and Training Manager.

The key activities are :

  • Provide excellent support towards all live countries of C4C program
  • Advise and assist the business key users in C4C problems they and their end users may encounter, with specific focus on technical issues.
  • Learn and understand all aspects of the C4C program (C4C solution, Rollout Approach, Training Model, Change Management, Support, Documentation and Quality procedures).
  • Follow up and provide support related to implemented changes, integrations and / or new releases
  • Follow up configuration requirements (template)
  • Advise and assist the Business Area Roll-Out Engineers
  • Take initiatives and propose solutions, to work independently
  • Work with the team as a real team player, according to the rule that together everybody achieves more
  • Learn and be able to independently configure the basics of C4C (UAT / PRD)
  • o Organizational structures

    o Territory management : territory management & territory rules

    o Employee & user management

    o C4C quote output templates (Adobe Lifecycle Designer)

    o Set-up of new code list values (e.g. new payment term)

    o Localization (e.g. enable new language in scoping, code list translations)

    o Set-up and troubleshoot reports in C4C

  • Learn and be able to independently assist in minor ITP configuration related issues
  • Participate in the required Quality Gates
  • Train the CRM leads on new functionalities and upcoming changes
  • Train the customers via webinars or classroom sessions
  • Update test scenarios based on new or changed functionalities
  • Maintain training material and working procedures
  • Experience Requirements

  • Minimum 3 years of experience with Sales & Marketing, Customer Relationship Management, ideally in a multi-national manufacturing company
  • Minimum 2 years of experience with C4C
  • Experience from working in a global environment
  • People and project management experience is a plus
  • Experience with Microsoft Office and Cloud for Customer or any other CRM application is a plus
  • Experience with IRPA is a plus
  • Experience in training people, classroom or webinars is a plus
  • Knowledge / Educational requirements

  • Bachelor's degree or minimum 3 years of on-the-job experience
  • Excellent knowledge of Sales & Marketing processes, governance and best practice
  • Overall understanding of end-to-end Business processes in Sales / Service Companies
  • Fluent in English verbally and written is a must, other languages will be a plus
  • Personality requirements

  • Good communication skills, knowledge sharing and promoting of new ideas and methods
  • The successful candidate is service-oriented, hands-on and result oriented
  • Honesty and integrity are very important to become a respected and trusted partner
  • Team-player but with the ability to work independently
  • Quick and eager learner, ready to take on challenges
  • Ability to work in a local team structure
  • Flexibility and ability to travel up to 20% of working time
  • Talking in solutions
  • Proactive attitude
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