System Solutions - Service Delivery Manager
System Solutions
Mont-Saint-Guibert, Brabant Wallon, Belgium
4 dagen geleden
source : Jobg8

Your Role

Within our Technical Consulting Group you will :

Be responsible for the overall IT Service Delivery Quality

  • Managing all project- or service-deliveries activities in collaboration with the technical teams, project team and stakeholders;
  • Be the main point of contact for the customer for the project execution

    Follow-up of project and budget progress, risk and issues

    Utilize project management and collaboration tools to plan, organize and report on project activities

    Follow-up of all customers under support contracts (meetings, creation and sending of reports, complaint management,...)

    Set-up and facilitate the required governance follow-up meetings with clients & partners (Operational Meetings, SteerCo Meetings)

    Create reporting to follow daily activities

    Participate to RFP / RFS

    Be responsible for technical team people management and organisation

    Ensure Teams Are Trained

    Be sponsor of the Continuous Improvement Program to improve quality and customer satisfaction

    Review service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to ITSM services to improve metrics

    Conduct planning efforts, challenge estimates from technical leaders and develop roadmaps in collaboration with the project team

    Participation in pre-sales activities within the framework of the various opportunities linked to the Service catalog (customer meetings, qualification of needs, validation of offers, etc.)

    Handling customer's request, responding quickly, effectively, with transparency and flexibility, following up with clients to ensure successful resolution

    Lead incident response under SLA

    Monitoring the invoicing of the various services and contracts

    Your Skills

    Deeply held belief in practical benefits of formal IT Service Management

    Motivation

    Acknowledged integrity

    Excellent communication skills

    Representing and presentation skills

    Risk management

    Project and program management

    Your Profile

    Minimum 5 years of working experience as Service Delivery Manager in IT Service sector

    Good knowledge of IT Infrastructure, Network, Security and cloud knowledges would be considered as assets

    Hold an ITIL certification

    Good capacity to manage a team in complex environment

    Be client oriented

    Strong capacity to solve problems

    Very strong organizational skills

    High level of interpersonal and communication skills. Good presentation.

    Team Spirit

    Languages required : French, Dutch and English

    We offer

    The possibility to evolve on a permanent basis within a company in expansion, recognized for its professionalism in the quality of the delivered material as well as its first-class services and support to its customers.

    A professional team with a strong commitment to the company and an excellent team spirit.

    To join System Solutions Belgium, send your curriculum vitae with a cover letter via the button below.

    We guarantee an absolute confidentiality in the treatment of the candidatures.

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