The Domain SBC is looking for a Functional Analyst who will be part of the analyst team of the Business Area Commercial Channels & Products.
The Business Area Commercial Channels & Products delivers projects for and in close collaboration with the customer's Directorate Marketing & Sales.
The Business Area Commercial Channels & Products is the IT partner of this directorate and manages all sales channels as well as the designated back-end and aftersales solutions (Products) of the company.
These regard the website, mobile app, cash-desk, ticket vending machines, sale on board and the B2B sale channels. When it comes to the development / integration, we rely on off- and onshore teams where the developments / integrations are being realized in a release train where and when relevant.
Solutions can be built InHouse and / or purchased through a 3rd party. The Job As Functional Analyst you're responsible to capture and assess business needs.
You evaluate the needs and objectives of our customer and offer guidance. You dare to challenge the business as to the best solutions to accomplish the outcome.
And many other projects still in the pipeline! Your responsibilities Set up a functional analysis (translate the functional requirements into specifications and solutions) in line with the ICT strategy : You advise the customer regarding improvements, optimalisations and innovation of the business processes / information streams and applications.
You assess the analyses to be done and based on this, you set-up your own plan of action. You challenge and guide the customer in validating and prioritizing their needs and you solve potential bottlenecks.
You convert the validated and prioritized needs / problems into standard functionalities or functional specifications for a tailored made solution in a detailed functional analysis document.
You analyse, design and document processes / information streams in order to enable decisions; aligned with the ICT strategy and business expectations, to build, buy or re-use (ICT-) solutions.
You safeguard existing business and solution architecture and ask for advice to the enterprise, system and solution architects.
You report about the progress of the analyses, processes and proposed solution and assures formal validation of this solution within the scope of architecture, TCO and functionality.
You flag pro-actively bottlenecks and propose potential solutions / alternatives You present the designed end products (process analysis, functional test scenario's, documentation.
You deliver subject - specific input and analyses for (ICT) projects. Your hard skills You have good analytical and technical insights A minimum of 5 years working experience as analyst required Experience in the design of informatica applications is a plus Good knowledge of information technology packages like MS Office, Teams, SparX EA, .
Good understanding of French or Dutch is a plus - not mandatory. Your human skills You're team player who enjoys working with others You have to ability to zoom out and take the helicopter view You have strong communication skills Problem solving mindset is your strong asset.
Stress resilient. Result oriented mindset and attitude Going for result : you achieve the agreed goals and are willing to exceed those expectations.
You're able to work in an autonomous way You have the guts to flag and raise incidents / problems in a timely and correct manner and you propose possible alternative solutions.
You're able to handle escalations in a decisive and respectful manner towards the involved stakeholders. You're pragmatic, pro-active and thrive on taking ownership