Continually enhance BNYM’s reputation for excellent customer service both internally and externally; respond courteously to queries.
Deliver service in line with agreed controls and procedures.
Participate in continuous improvement initiatives within own area and across BNYM as a whole; proactively seek opportunities to improve service delivery to customers.
Undertake other adhoc activities required by HR / Payroll Management.
Teamwork and Development
Maintain good working relations with HR / Payroll teams and other process teams within BNYM.
Work as a member of the team, participating fully in team activities and taking joint responsibility for team goals.
Work with the Payroll Manager to identify and prioritise self-development and learning opportunities.
Goes the extra mile to meet customers’ critical needs.
Trust Acting with the highest standards of integrity and openness to ensure the trust of those we serve.
Teamwork Fostering diversity and collaboration to deliver our very best.
Outperformance Consistently exceeding the expectations of our customers.