Customer Experience Coordinator
Corda Campus
Hasselt,belgium
6 dagen geleden

Where you make the difference

You manage our customer relations and optimise their experience in your personal way that fits perfectly with our it’s about People vision.

You’re the first point of contact, the go-to person of our Customer Experience Team.

Becoming an expert in our Talent Solutions Platform, no worries we’ll train you; you create and manage accounts, assist users with their questions and improve the knowledge of our customers.

Customers, from various industries and countries, reach out with their requests for information or platform issues. They rely on you to guide them and solve these issues.

You register these in our Platform, enabling our Helpdesk and IT support to track and fix any problems. You work closely with our Helpdesk to solve all occurring customer issues.

New customers and users rely on your guidance to introduce them to our Platform and Solutions. You can rely on our Training Academy to support you with the answers to specific questions.

What you bring to our team

Without a doubt a healthy interest in people and the HR industry in general, you preferably have some experience in HR. An ambition to work in a customer focused international setting, where multiple languages and cultures are a daily occurrence and things have a habit of evolving fast.

People skills are a valuable asset; we expect you to combine these with a service oriented attitude.

No need to say that you don’t need to be a software developer, but good software skills and a preference for languages will be helpful.

Next to Dutch as your mother language we expect you to be fluent English, a good knowledge of French will also be an advantage.

Thalento® is a team, with a HQ in Belgium, Hasselt and partners throughout Europe, we are expecting you to be a team player.

What can you expect from us

Life is never boring at Thalento®. We develop new technologies such as facial recognition, create challenging projects for both SME companies as well as top A brands around Europe.

Our work-environment is both challenging and fun, with room and opportunities to develop your talents. We pride ourselves in creating a place of work where those who have the correct match feel at home and thrive.

We offer a competitive salary package, completed with extra benefits and frequent incentives and team activities.

Are you the one we are looking for?

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