Worldline Euronext is the European leader in the payment and transactional services industry. With innovation at the core of its DNA.
Worldline’s core offerings include pan-European and domestic Commercial Acquering for physical or online businesses, secured payment transaction processing for banks and financial institutions, as well as transactional services in e-Ticketing and for local and central public agencies.
Thanks to a presence in 30+countries, Worldline is the payment partner of choice for merchants, banks, public transports, operators, government agencies and industrial companies delivering cutting-edge digital services.
Worldline’s activities are organized around three axes : Merchant services, Financial services including EquensWorldline and mobility & e-Transactional services.
Worldline Employs circa 11,000 people worldwide, with estimated pro forma revenue of circa 2.3 billion euros on a yearly basis.
Worldline is an Atos company : worldline.com
Process Coordinator Customer Services
Worldline is looking for a Process Coordinator Customer Services (CS) for Tools, Process & Projects to join the VPLS team (Value added Services & New Product Launch).
The VPLS team is dedicated to product and application support for new Worldline products that are not yet industrialized.
The team provides support to internal and external customers.
Your job will consist of 5 main parts :
Onboard new services & products in the VPLS team
Develop support & services structures
Support the customers, services & products in pilot phase
Document processes & handover towards other departments
Part of your challenge will be in contributing to improve (established) processes and report any potential risk or issue towards the manager.
Assess as from the startup phase the potential impact on Operations of a new product and provide high level estimations on workload requirements to Management
Actively participate in the setup process and assume operational responsibilities until it becomes BAU (Business As Usual)
Set up processes that provide services management
Work with external parties such as; customers, suppliers, internal & external systems, that interact with the business.
Describe which people, resources and tools are involved in these processes.
During the project life cycle, ensure the CS requirements are implemented as defined and accordingly the agreed upon timeframe, by participating to the project teams
As part of the project team, establish the agreed-upon deliverables (with mainly focus on facilitating the operational readiness for CS teams);
Describe the primary business functions of the VPLS team and distinguish between customer-facing, supplier-related, business execution and business management functions.
Collect (& simplify) complex and / or conflicting information about the products or services.
Define and validate the set of support processes for each new product.
Define the data shared across the departments or teams and the relationships between them and this data.
Create per product or service a minimal data & process set which enables the VPLS team to start supporting or testing these (new) products.
Excellent communication skills and the ability to communicate appropriately at all levels of the organization (written and verbal).
Team player able to work effectively at all levels of an organization with the ability to influence others to move toward common goals.
The ability to visualize and create high-level models that can be used in future analysis to extend and mature the business architecture
Experience in business modeling processes using a variety of tools and techniques
The ability to recognize structural issues within the organization related to a specific product or service.
Ability to acquire a good overview of the business processes and capabilities, technologies and governance of Worldline
The ability to act as liaison transmitting information needs of the business to IT and other data constraints to the business.
Strong situational analysis and decision making abilities.
Native facilitator with a problem solver spirit.
Develop his / her own network of people.