Medical Customer Service
SGS SA
Mechelen, Vlaanderen, Belgium
2 dagen geleden

SGS is the world’s leading inspection, verification,testing and certification company. The company employs over 95.000 people andoperates a network of more than 1.

000 offices and laboratories around theworld. In Belgium 1.650 people are working for SGS.

One of the business segments, LifeScience Services (SGS Clinical Research) , is a leading contract research organization (CRO) offering ClinicalResearch services to the pharmaceutical and biopharmaceuticalindustry.

SGS Clinical Research is currently seeking candidatesfor the following position (f / m), based in Mechelen :

Medical Customer Service

The mainresponsibilities of the Medical Customer Service are to develop andcoordinate responses to Request for Information (RFI) sent to us by ourclients, experience / capability reports (for external or internal use), and maintainthe information repositories owned by the Proposal Development department.

Workingin a team environment, this position requires an individual used to working totight deadlines and across multiple projects.

This is a detailed-driven roleand any successful candidate will bring a seasoned eye for detail and anabsolute commitment to compliance with SGS Clinical Research processes andguidelines.

Your responsibilities

  • You act as the lead for assigned Request for Information (RFI) responses
  • You identify requirements and information needs and you interact with business development and operations personnel to obtain input for RFI responses
  • Youfacilitate RFI response strategies based on the requirements and timelinesestablished, with the support of the Head of Proposal Development

  • You establish and agree on timelines for completion of deliverables together with the Business Development Managers and / or the operational teams
  • You complete RFI responses, based on information available in the internal databases
  • You write and produce experience and capability reports, with the support of other team members of the Proposal Development department and the operational teams
  • You organize, lead and attend meetings for RFI response production if needed
  • You ensure upper management, the BDM and the applicable operational team members are apprised of the status of the budgets developed
  • You conduct quality control measures to ensure the final RFI responses meet the company and departmental standards
  • You communicate and follow-up with clients as required, for the receipt and sending of RFIs and experience / capability reports
  • You maintain the PD RFI supporting resources

    Your team :

    You will report to the Head of Proposal Development. You will interact and be supported by a team of professionals dedicated to RFI (Request for Information) responses and proposal development.

    Your profile : Minimum requirements :

    Minimum requirements :

    General understanding of clinical development, trials and subcontracting

    Minimum of a Bachelor or Master in life / biomedical sciences. Please notice that other bachelor / master disciplines will also be considered.

    Good / Advanced knowledge of MS Word, Excel and Outlook

    General understanding of the pharmaceutical industry (experience in the Clinical Research industry is a plus)

    Proficiency in English (verbal and written)

    Excellent communication and interpersonal skills

    Detailed oriented, critical thinking, problem solving

    Able to coordinate several activities / projects simultaneously

    Resistant to stress and work pressure

    Able to interact with all levels of management, colleagues and clients

    Able to work independently and also strong team player

    Customer oriented

    Interest in the Clinical Research industry

    Added values on your profile :

    Experience in developing and / or managing RFI responses, preferably in the CRO / pharmaceutical industry

    General experience in the Clinical Research industry (independent of the type of function)

    Good knowledge of MS PowerPoint, SharePoint

    What we offer :

  • An interesting salary package : gross salary, meal vouchers, insurances, ...
  • You will receive an extensive training at the start of your carreer at SGS. We enhance professional growth and will support you while growing in your new role.

    You will work in an intercultural team and company that respects work-life balance

    Interested? Do you know somebody who might be interested?

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