Our client offers a simple platform for connecting applications and services around the world. Over the last 20 years, they have been trusted to deliver one customer experience, enabling customers to be successful and accelerate business growth globally.
With an extensive portfolio of international Voice, Data and IP solutions, they aim to meet the needs of both fixed and mobile operators.
Through these services, our client offers you offers one ubiquitous global platform to securely connect any communication provider Worldwide, a platform for growing reach, revenue and reputation around the globe.
Be the Catalyst for unlocking new values and solutions that drive profitability and make our partners and their customers successful on an ever-
changing market place Our client is currently looking for IP NETWORK ENGINEER / PROVISIONING AND SUPPORT MANAGER FUNCTION As IP Network Engineer / Provisioning & Support Manager, you will manage and organize the P&S team to fulfill its missions : timely provisioning of new customers and upgrades, technical support to NOC and flawless network migrations.
You will act as a Technical reference with other internal departments, suppliers, other operators, the regulatory institutions, to gather requirements and provide technical solutions.
Based on business, operational or regulatory requirements and with respect for the objectives, budget, resources and timing, leads the analysis, development and implementation of new solutions or makes evolve existing.
Take ownership for the resolution of transversal and complex major issues. RESPONSIBILITIES PROVISIONING : Make sure that new customers activations and upgrades are performed correctly, in respect of the deadlines and according to agreed standards of quality.
Assign provisioning to direct reports based on priorities, available skills and / or availability of personnel Monitor progress of projects Indicate priorities of various projects to team members and monitor the respect of the priorities Re-
assign projects as circumstances change (holidays, modified workload or priorities) Escalate to suppliers in case service quality or timeliness is not adequate Manage feedback to customers and customer escalations Insure the timely delivery of the service Receive the request from other departments Study the impact of future needs on the company’s network Develop a design that meets the future needs Contact the suppliers of the equipment if needed Discuss the solution chosen with the hierarchical superior for budgetary validation if needed Implement the solution chosen (scheduling, HLD / LLD, procedures connected with the implementation in cooperation with the supplier in certain cases) Verify that the solution implemented is in conformity with the specifications Communicate all the information (handover package) related to the extension to the operational department (P&S, NOC) to be put into production MIGRATIONS : make sure that changes to the operational network are performed flawlessly and according to agreed timing Assign migration projects to direct reports Review / discuss methodology or procedure with engineer assigned to the migration Notify and agree with the NOC the proposed planning Ensure correct application of migration procedures (documentation update, notifications, etc.
Insure the timely implementation and completion of the project SUPPORT FOR COMPLEX AND TRANSVERSAL PROBLEMS : Support the NOC Department by resolving long-
term technical problems and problems connected to occasional requests for information. Analyse the request transmitted by the NOC Consult the available technical documentation as well as the hierarchical superior if needed Contact the supplier if needed Test the solution defined Define a procedure for implementation intended for the requestor Ensure no trouble ticket (TT) is left unassigned Ensure that employee has the right level of skills to deal with the TT Suggest / discuss troubleshooting methodology to be applied for each problem Escalate to suppliers (e.
g.) equipment manufacturers) in case of support issues Ensure TT are solved according to SLA’s Review periodical performance reports from suppliers NEW TRANSVERSAL SERVICES & PRODUCTS : provide technical support to the Business in order to develop new services & products Analyze the specifications transmitted by the Business Establish an RFQ (Requirement For Quotation) that corresponds to the specifications transmitted (including technical solution, scope of the professional services and maintenance etc) Research, meet with and select the suppliers to whom the RFQ will be sent Evaluate and test the technical solutions proposed by the different suppliers Discuss the solution chosen with the hierarchical superior for budgetary validation Select the optimum technical solution and confirm the decision to the appropriate supplier Implement the solution chosen (scheduling, HLD / LLD, procedures connected with the implementation in cooperation with the supplier) Verify that the solution implemented is in conformity with the specifications (supplier acceptance) Communicate all the information (Handover package) relating to the commission of the solution to the operational departments (P&S, NOC) for putting into production Prepare and give the training courses to the users concerned by the new services and products put in place TECHNOLOGICAL COMPETITIVE INTELLIGENCE : follow the evolution of equipment and the market trends so that the technologies used by the company are at the leading edge of progress Analyze the supplier roadmaps Study the release notes of new software versions connected with the equipment used by the company Attend conferences covering technological developments connected with the area of competency Consult the specialized publications in order to stay informed about the latest technological trends Provide summarized information (use cases, architecture, impact analysis ) on new technology and equipment features to the Management and the Business and others if needed DEFINITION OF THE TECHNICAL STRATEGY : determine the list of projects and their budget for the year under way and to come Collect the needs of the different departments (IT, Quality, and others if specific IT projects) Define the list of the projects that can be implemented the following year Collect the budgetary offers from any suppliers Define and distribute the budget per project per budget codes Define a time line for implementing these projects Establish and revise the schedule of payments by budget codes Revise the budget with the hierarchical supervisor before validation by the executive committee and defense before the Holding company MANAGEMENT OF COMPLEX PROJECTS : manage projects requiring several technological competences and involving several departments Collect the requests of different departments involved in the projects Initiate projects and define the project leader within the team Schedule the projects taking into account any dependencies with other projects Implement the projects and provide the follow-
up of the projects with the supplier and the departments Document and transfer the management of the solution to the team responsible for its operation MANAGEMENT OF THE SUPPLIERS : develop and maintain relations with the suppliers (current or future) Meet with the suppliers to find out about their products and express the needs of the company For the existing suppliers, review the evolution of the products used at the organization biannually Participate in the selection of suppliers at the time of calls for tenders Serve as an escalation point in the event of a problem with them Define and send the RFPs and RFQs to the suppliers Define the BOM with the suppliers for every new order Take care of the follow-
up of the orders and deliveries Manage the supplier (draw up a project plan, follow the installations, perform the acceptance) in the event of project implementation PRODUCT DEVELOPMENT : Support the Sales in the development of new products Respond to marketing requests concerning the technical feasibility of a product Produce a technical solution and if need be validated the introduction of a new technology Estimate the set-
up time and the cost of a new product at the technical level In the event of the approval of the business case, proceed to the implementation phase of projects TEAM MANAGEMENT : Ensure correct operation of the team Define, implement and review team processes Make sure that skills are distributed among the team members (i.
e. that no key skill is held by only one single person) and identify the related training needs Report to top management business critical issues Take care of the team planning Cooperate with HR department for recruitment (interviews, technical evaluations) Represent the technical department in the naming convention group Manage the team’s and each individual’s workload Support and advise team members and encourage personal / team performances Address and follow-
up on issues raised by direct reports PROFILE You have a Master degree in engineering or equivalent (industrial of civil engineer) You have 10 years’ experience Wide knowledge of telecommunication technologies Fluent in English and French, Italian is a plus Excellent knowledge of MS Office including Visio and MS Project (Word, Excel, PowerPoint) Advanced knowledge of transmission technology (Ethernet, SDH, PDH, DWDM, Synchronization) Good knowledge of IP, Firewalling and VPN / MPLS Basic System Knowledge (Windows / Solaris / HP UNIX / Linux) Knowledge on Alcatel-
Lucent ADM and Juniper router is a plus Knowledge of Huawei NGN (Softswith) is a plus Knowledge of dialogic softswitch is a plus Knowledge of international carrier business and GSM network is a plus Familiar with a project approach (planning, follow up, communication ) Key competencies Autonomy Leadership Analytical skills Communication skills Team working Business oriented Flexibility Problem solving Open culture Team spirit Customer oriented