As a Customer Service Agent you are responsible for the processing and follow-up of orders :
This includes the following :
You give qualitative advice to the B2C and B2B customers about services and you are responsible for the order preparation and processing of the orders.
You ensure that you maintain an accurate overview of current orders and take corrective action where necessary.
You take the necessary initiatives to optimise customer satisfaction, both by telephone and via e-mail.
In case of operational problems, you help look for possible solutions and you speak to the customer to inform him.
You are responsible for the correct management of damage claims from A to Z.
You analyse, answer and coordinate customer comments and questions.
You ensure that your customer data is up to date.
You keep in touch with colleagues from other departments for the exchange of relevant information so that the quality of our service is guaranteed at all levels.
In this position you report to the Customer Service Manager.
Specifically for this position, my client is looking for the following competencies :
You have a Bachelor's degree in a logistics or business oriented field or equivalent through experience.
You preferably have at least 1 year's experience in a similar customer-oriented office function.
You have an excellent oral and written knowledge of Dutch and French .
Good knowledge of English is a plus.
You are a real initiator and take ownership.
You have a strong customer focus, strong sense of responsibility and good adaptability.
Your work is precise and result-oriented.
You are a stress resistant problem solver.
You have a good knowledge of the Office package; you can work fluently in Excel.
If you recognise yourself in the above description, then you are definitely the candidate they're looking for.
My client holds the values Passion , Initiative , Respect and Professionalism in high esteem and we also expect our new employees to live up to these values so that they can each in turn be ambassadors for them.
You will find yourself in an organisation in full development, which gives you the opportunity to make a directly visible contribution to the further development of the company.
Initiative is therefore sincerely appreciated. A strong team spirit is inherent to the company.