Position and missions
As consultant in the Customer Engagement practice at Business & Decision, you will be working in organizations that are in the process of a digital transformation.
You will support these organizations by helping them to identify how to evolve from product centric to customer centric digital journeys and guide them in defining requirements and best practices.
In this domain, you will be able to touch multiple angles of lead nurtured customer cycles such as (online) behavioral analytics, marketing automation, AI & machine learning or data-minded campaign targeting.
You will have the opportunity to enforce your knowledge by learning relevant solutions, to strengthen customer journey analysis, which will make you a unique advisor for our clients while undergoing their digital transition.
You will be part of a team of 20 skilled and motivated business and functional consultants, working in different relevant sectors at clients around Brussels.
In strong collaboration with a more technical Customer Engagement team, we create synergies where applicable. By organizing interactive meet-ups we maintain a positive team spirit and an environment where knowledge sharing is key for individual growth.
Deliver impactful Digital Marketing projects at our clients
Take lead in capturing business and functional requirements by preparing and performing workshops, meetings and analysis at client side
Define and design complex omni-channel customer journeys together with business stakeholders
Help clients with the visioning, designing, planning, execution and adoption of digital marketing programs that deliver tangible results
Define and follow up of project activities, steer and guide colleagues towards a joined objective and report status to senior management
Play an active role in the growth and development of the team by coaching your colleagues and sharing best practices and experiences
Learn and apply innovative technologies (e.g. AI) for current and future business challenges
A multi-disciplinary approach : you are part of the Customer engagement practice part of the digital transformation projects, you often work in collaboration with other departments.
For example, our customer engagement projects can have a link with big data or cognitive solutions.
More than a job, a career path : as Business & Decision is a fast-growing company it gives a lot of opportunities to grow in the direction you want.
There’s lots of flexibility, career paths in different directions and the opportunity to take ownership of new things on the market.
You integrate a team of strong experts that value after work activities and events just as much as hard work.
You get an attractive consultant package including a company car, a strong career path, relevant training, challenging missions and projects and international perspectives.
Business & Decision (B&D) is an international consulting, management and systems integration group which answers business needs by being a trusted partner for digital and data transformation.
As part of the Orange group, B&D provide a full digital package to our clients : collaborative working methods, optimized performance of information systems and 360 customer relations all by harnessing the power of data.
To do this, B&D has 4 strategic offers to differentiate from our competitors :
New : detect, choose and create new services based on data
More : understand your customers to do more business with them
Better : optimize operational efficiency
Right : anticipate financial, security, regulatory, online reputation and fraud risks
B&D values excellence, respect and modesty from all our employees and we look for the following skills in candidates :
Entrepreneurship, solution-oriented and value client intimacy
Team work, social skills, self-awareness and communication skills
Flexibility, adaptability and resourcefulness. These values are found throughout the B&D organization from Managing Director down and that’s why B&D are certified as a Top Employer in Belgium for our people-first best practices in HR.
We challenge you to directly apply if you recognize yourself in some of the following attributes. See you soon!
1 to 3 years of experience in a digital marketing context
Passionate about digital transformation and solution oriented
Native speaker in one of the national languages (Dutch / French) and good understanding of the other. Full proficiency in English.
Interest or experience in (digital) marketing processes (web analytics, customer profiling, outbound / inbound marketing, website personalization, AI chatbot, SEO, SEA,
Hands on knowledge of at least 1 relevant digital marketing tool is a big advantage : Adobe, Google, IBM, Marketo, Salesforce, SAS
Strong team spirit, balanced by a healthy sense of autonomy
Excellent analytical skills, conceptual thinking and pragmatic approach
Solid communication and presentation skills
Eager-to-learn mindset and flexibility
Basic understanding of SQL and data base modeling is a plus
Certifications such as Agile, Scrum, or other Project Management methodologies are a differentiator
Experience in consulting / implementation projects is a major asset
Experience in big data implementations is a plus
Affinity in financial or retail sector is a plus