We’re looking for a Customer Support Engineer to join our Service Signify team in Belgium. Working for Signify means being creative and adaptive while working in a fast-paced company.
Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career while transforming our industry.
As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more! Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder : doubling our positive impact on the environment and society by .
As a Customer Support Engineer you’ll be responsible for understand customer needs & resolve issues using technical knowledge.
You’ll be part of the Signify Support team, consisting of 7 driven Support Engineers and responsible for Customer Care within the Benelux.
We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch! What you’ll do You’ll drive for high levels of customer satisfaction by ensuring timely and correct solving of complaints, inquiries and requests.
You’ll analyze & solve complaints, mostly remote.You’ll drive improvements on processes to ensure the best support for our customers You’ll understand and apply the relevant warranties related to our products and systems when executing customer resolution activities.
You’ll apply an appropriate mix of technology while delivering right services.You’ll propose additional services as required through maintaining intimate customer relationship.
Your qualifications You’ve a bachelor’s degree in technical orientation.You’ve a working knowledge of trouble shooting and maintenance as a field support employee and an understanding of liabilities associated with solving complaints and third-party support providers.
Fluently Dutch / French and EnglishYou’ve very strong project management skillsYou’ve strong customer focus and ability to identify, understand and act on customer needs.
You’ve an understanding of Technology / Software & Connectivity domains.What you’ll get in return We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles.
Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.
See #SignifyLife through the eyes of our employees!