Manager Technical Support (m/f/x)
Dematic
Zwijndrecht, Antwerp, Belgium
2 dagen geleden
source : Jobat
  • Manage all relevant technical support processes for KION automated vehicles towards the KION Operating Units
  • Analyze existing set-up and requirements, derive and implement structured, harmonized and future-proof support processes, tools and levels on an international basis.
  • Align with the OUs and create a clear roadmap to achieve the commonly defined set-up

  • Ensure 3rd level support to the Operating Units (e.g. 24 / 7 hotline), establish corresponding service level agreements with the Operating Units
  • Ensure technical development support for legacy systems ( past development’), ensure the support of future system upgrades
  • Define and manage appropriate processes for system modifications / customer requests for changes of set-up with Operating Units and relevant interface departments
  • Foster the harmonization of support tools across the Operating Units (e.g. standardized ticketing system, remote support etc.)
  • Provide structured input to product requirement and service product management departments regarding future product developments
  • University degree or comparable training preferably with a technical background
  • At least three to five years of relevant experience within Automated Material Handling Solutions or related industries
  • Profound experience in the field of technical support processes (3rd level support, technical service, software development, customized options etc.)
  • Leadership skills, strategic and entrepreneurial thinking and acting; ability to manage global projects, high level of communication / negotiating skills
  • Ability to operate in an international team and perform in a global matrix organization; outstanding customer orientation and problem-solving mentality
  • Fluency in English, additional languages are a plus
  • We are the largest provider of mobile automation worldwide and want to further expand our leadership position
  • We have the speed and short decision-making paths of a start-up, but the financial security, sales & service networks and the standing of a large corporation
  • Our products are the solution to our customers’ needs which are seamlessly integrated in complex environments, delivering uptime and confidence to our customers
  • We develop technologies supporting industry with state of the art robotic solutions
  • Would you like to go your way in a unique, technology-savvy organization and make a significant contribution to further expansion?
  • Your direct contact :

    Angie Affili

    Talent Acquisition Partner

    Angie.Affili dematic.com

  • 32 478 / 936 977
  • Belgium

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