Bizztalent - 2nd Line Support Engineer
Bizztalent
Flemish Brabant, Belgium
4 dagen geleden
source : ictjob.be

About the job As a 2nd line support engineer you will be responsible for the resolution of technical ICT incidents : Install, maintain and perform basic repairs and upgrades on laptops, desktop computers, servers and network equipment Install and maintain network printers and IP phones After a first technical diagnosis you will troubleshoot the IT issue directly.

If necessary you will escalate the problem towards the other teams. Answer questions of colleagues with issues they encounter with software (Windows, Mac OS, MS Office, .

  • and Hardware and investigate solutions when needed Provide second-line support Assist in the maintenance of IT documentation, directories and inventories Suggest, discuss, elaborate, apply and support plans to face the challenges wihtin the IT sector You will learn how to provide services to customers in an ITIL environment.
  • You will resolve these incidents either on-site, by Phone, Email or via Remote tools. As you grow experience in the team, you will be able to grow to more Senior positions.

    Your Profile Practical IT experience of at least 3 years and are able to do constructive troubleshooting on more complex incidents Strong customer and service orientation and analytical thinking A good knowledge of ICT (Hardware, Software & Networks) You're a team player, have a "can-

    do", "hands-on" attitude and are motivated You have good troubleshooting and communication skills A good level of both French, Dutch and English Driving license Our Offer An attractive salary Meal Vouchers Fuel Card Company car IT Certifications Growth opportunities

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