Service Level ManagerManage the day-to-day service level management activities, making sure the service levels are in line with the SLAs and OLAs.
Required Responsibilities : - Act as the SPOC to business stakeholders.- Build up and maintain relationships with customers by means of regular performance meetings.
Proactively and re-actively take care of problems and complaints relating to the service provided.- Analyse, interpret and compile in order for a complete solution to be elaborated.
Escalate problems within the ITS organisation and ensure timely and efficient solutionDegree & Experience : Experience in a complex ICT environment- Good communication skills (both verbal and written),negotiation skillsLanguages : - Advanced knowledge, both written and spoken, of Dutch and / or French, along with EnglishLA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise : International Trade, for the second consecutive period.