Customer Relationship Magician (CRM)
Mamé Noka Coffee Roaster
5 dagen geleden
source :

I'm writing in English because coffee is the second most traded commodity in the world...

Mais je parle français, en ik spreek ook Nederlands.

You are responsible for maintaining relationships with current clients, as well as finding opportunities for expanding client database.

Besides building tong relationships with customers, you have to be able to understand the needs and goals of potential future clients, and use that to introduce our coffee.

I'am seeking a talented marketing mind to focus on customer retention and improve the nurture tracks towards product and feature adoption.

You will be responsible for understanding what activities increase customer retention and aligning that with internal company priorities in ways that benefit the customers.

Your goal is to add more value to existing customers through channels like email, social, and content, while ensuring our customers remain happy and successful.

  • Analyze and interpret what behaviors and patterns make customers successful and more likely to be retained by the company.
  • Maximize these successful approaches and run tests to improve them.
  • Find new opportunities to applaud, support, and ultimately retain the customers.
  • Craft strategies to better nurture the customers toward actions the company wishes them to take and ensuring these actions (product adoption, event signups, trainings, etc.
  • are actually in our customers’ best interests.

  • Create and implement new projects and develop creative ideas that help improve customer success from customer content and communication, to our approach, to marketing automation
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