Customer Service (f / m / x)
AirBridgeCargo / AirFreightLogistics
In your role of CS Agent you will have to plan export flights and optimize its space, resolve customer queries or direct them to the relevant department.
You will also entail liaising with internal and external departments and managers nationally and internationally. You will have to proactively ensure that clients are advised and updated on the status of all consignments.
You will have to manage and control availability of required documents and special required permits.
You will be expected to complete customer bookings on our booking system.
Start date : asap
Work hours : full-time
Perform flight planning and optimization of export flights
Process of cargo reservations, (ad-hoc) quotes and pre-bookings
Assist with trucking orders
Ensure shipments fly as booked and take corrective actions in case of delays / cancellations
Resolve customer complaints, pre-claim handling & claim support
Prepare statistics & reports
Completed apprenticeship or equivalent education in the freight-forwarding / airline industry
Experience in the Cargo Industry
Fluent in French & English (verbal and written)
Able to take instructions and to work in a team
Ability to quickly adapt to changes
Ability to work under pressure and within tight deadlines
Computer literacy (MS Office, Outlook)
Ready to work in shifts and on weekends
In addition to standard benefits such as ECO and meal vouchers, Christmas bonus and vacation money we offer the opportunity to work in a growing company that values collaborative teamwork and a culture that motivates.
WOULD YOU LIKE TO BE PART OF OUR TEAM?
APPLY NOW! Please, send a cover letter and your CV (in English) including your salary expectations to
We are really looking forward to meeting you!
http : / / www.airbridgecargo.com /