Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience.
We have 160,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
Description Job location(s) : Mechelen, Belgium Description As the CRM Business Analyst you are responsible for representing the assigned business / function needs around Salesforce.
com. You support the assigned business units by working and collaborating with relevant stakeholders to execute and provide input into the food ingredients and bio-industrial (FIBI) Salesforce.
com roadmap. You have an in-depth understanding of the assigned businesses / functions sales, marketing and customer service processes, organizational structure and culture.
You are the primary point of contact for Salesforce.com users in the assigned businesses / functions for new capability deployment, training needs, break / fix, and projects.
You partner with the program manager to preserve the processes and Salesforce.com organisational design established during Project LEAP.
Major Tasks You partner with businesses and program manager to identify opportunities for improved efficiency and effectiveness of customer sales, service and marketing teams to drive adoption and value capture of solutions while participating in projects and steady state activities and working with appropriate 3rd party and internal resources to ensure the projects / program are delivered on time, in budget and in scope.
You document architectural designs and changes within Salesforce.com to reflect current personas and processes You ensure user stories match desired enhancements and actual deliverables meet business requirements You triage assigned business / functions users break / fix issues and determine the appropriate resolution path (training, process, system update, project, etc.
You are responsible for the communication and enforcement of Cargill and FIBI’s salesforce organisational governance policies and procedures to help maintain and ensure architectural integrity You continually monitor and collaborate to improve CRM data quality (working with business data and reporting analyst You train users, update documentation, engage program manager and global IT for training assistance.
Qualifications 4-year College degree 5 years of business experience including 3 years salesforce.com experience to include at least one year as a business analyst Full competency of MS Excel and / or Access and other SFDC ETL Tools (Data Loader, Informatica, etc.
Develop custom objects, fields and formulas, custom reports, dashboards, workflows, validation rules etc. Import and Clean Data using different API tools Ability to : gather / analyze requirements and map them to solutions that leverage Salesforce functionalitywork with users to troubleshoot issues lead train the trainer training as neededcoordinate and participate in testing prior to rollout of enhancements and modificationsthink broadly and understand the impact of changes to multi-tenant global environmentcommunicate effectively and influence stakeholders at multiple levels with different levels of understanding of salesforce.
com Understanding of and ability to work in Salesforce.com Ecosystem Attention to detail and ability to do rigorous testing Effective communication skills - written and verbal Ability to take expressed business needs and convert into requirements or Agile stories and utilize creativity to apply the right solution or configuration to achieve desired outcomes Strong teamwork with a small group to accomplish time sensitive projects Our Offer In return for your expertise and commitment, we will provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents.
We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today. Follow us on LinkedIn : Job Marketing