You have at least 3 years of experience in a customer service and you want to work in an international group ? Are you focused on your customer needs?
Do you speak Dutch, French and English ?
Your profil will sure interest us!
As Customer Service Officer for our client in industrial sector, you will manage from A to Z all aspects of the ordering process from order preparation to invoicing and follow-up of payments.
You will also manage order to cash process from customer call to truck order to delivery, invoicing and transport service acceptance.
What are yours responsibilities ?
Act as the administrative contact with customers (sending of product analysis, technical data sheets, statistic) and support for the sales team (secretariat and reporting)
Treat orders : Order intake by phone, fax, mails
Order entry and corrections
Call-off of transport
Coordination of deliveries : takes into account the needs of customers, production and transport (with the aim to maximize the customer satisfaction)
Manage daily goods delivery and production and searches for solutions
Manage the contracts, pricing, discounts, deliveries and payment conditions in the SAP system
Create and maintain databases, master data for customers and prices, and contracts on SAP
Daily planning : check material and availability for customers
Transport : check transport to different plants
Perform goods Receipt and verifies supplier invoices
Ensure the follow-up of payments and receivables & investigate for slow payments / Customer Officer, you will recognize you in the following requirements :
Bachelor degree (office, commercial or languages);
3 to 5 years of experience in Customer Service;
Priority management / planification and organization skills;
Flexible and multitasking skills;
Rigourous / attention to details;
Good communication / relational skills / team player;
Knowledge of Office (Excel and Word);
Knowledge of SAP or a similar ERP tool is an asset;
Very good knowledge of Dutch (fluent) and knowledge of client offers you a tempory job before engagement (or a fixed contract - depending on your actual position).
Package : Gross salary depends on your experience + extra-legal benefits
Schedule : (Mon-Fri)
Do you recognize you in this position ? Than don't wait to apply and send us your CV!