Customer service officer FR-NL H/F/X
Seilles, Namur, Belgium
5 dagen geleden

You have at least 3 years of experience in a customer service and you want to work in an international group ? Are you focused on your customer needs?

Do you speak Dutch, French and English ?

Your profil will sure interest us!

As Customer Service Officer for our client in industrial sector, you will manage from A to Z all aspects of the ordering process from order preparation to invoicing and follow-up of payments.

You will also manage order to cash process from customer call to truck order to delivery, invoicing and transport service acceptance.

What are yours responsibilities ?

  • Act as the administrative contact with customers (sending of product analysis, technical data sheets, statistic) and support for the sales team (secretariat and reporting)
  • Treat orders : Order intake by phone, fax, mails
  • Order entry and corrections
  • Call-off of transport
  • Coordination of deliveries : takes into account the needs of customers, production and transport (with the aim to maximize the customer satisfaction)
  • Manage daily goods delivery and production and searches for solutions
  • Manage the contracts, pricing, discounts, deliveries and payment conditions in the SAP system
  • Create and maintain databases, master data for customers and prices, and contracts on SAP
  • Daily planning : check material and availability for customers
  • Transport : check transport to different plants
  • Perform goods Receipt and verifies supplier invoices
  • Ensure the follow-up of payments and receivables & investigate for slow payments / Customer Officer, you will recognize you in the following requirements :
  • Bachelor degree (office, commercial or languages);
  • 3 to 5 years of experience in Customer Service;
  • Priority management / planification and organization skills;
  • Stress resistant;
  • Flexible and multitasking skills;
  • Customer Focus;
  • Rigourous / attention to details;
  • Analytical skils;
  • Problem Solver;
  • Good communication / relational skills / team player;
  • Knowledge of Office (Excel and Word);
  • Knowledge of SAP or a similar ERP tool is an asset;
  • Very good knowledge of Dutch (fluent) and knowledge of client offers you a tempory job before engagement (or a fixed contract - depending on your actual position).
  • Package : Gross salary depends on your experience + extra-legal benefits

    Schedule : (Mon-Fri)

    Do you recognize you in this position ? Than don't wait to apply and send us your CV!

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