In Thermo Fisher Scientific everyone makes an impact. It starts from within each of us, and when we bring our expertise together, we make a significant difference to our team, to our customers and to the world.
As part of our global team, what you do contributes directly to our mission : enabling our customers to make the world healthier, cleaner and safer.
You’ll work alongside enthusiastic colleagues who are dedicated to acting responsibly, collaborating effectively and making a difference in the world.
Main responsibilities :
Maintain and service our customers to ensure 100% customer satisfaction within the Benelux.Initial training period at factory and field locations will be required.
Ability to interact with customers and coworkers at a professional level and be able to work independently.Perform Customer Services, including preventive maintenance, troubleshooting and repairing customer equipment and field installations of applicable products.
Calibrate cutomer equipment according to specifications.Provide technical support to customers via phone and email.Provide training as required.
Provide support to engineering, manufacturing, and sales.Provide adequate documentation and reports upon completion of each assigned job.
All other duties assigned.Prerequisite the French language.
Minimum Requirements / Qualifications :
Professional background in Engineering on at least BSc (HBO) or MSc level (University)Preferable minimum 1-5 years’ experience servicing and / or repairing chromatography equipment or experienced with equivalent applications on chromatography equipment as a userStrong problem solving and analytical skillsGood verbal and written communication skills, ability to work across all levels, functions and regionsAbility to communicate on different levels at the customer, varying from pure end-
users to highly educated users of the systemsDemonstrated organizational skills with the ability to handle multiple tasks with different prioritiesExcellent inter-
personal, self-motivational and negotiating skillsGood PC skills with the knowledge of installing Software packages needed to do the jobEager to learn, cooperate with colleagues and peersPreferable French Speaking
Non-Negotiable Hiring Criteria :
Driving LicenseWillingness to travel mainly within the appointed region but frequently as well through Europe / European Territory.
For training or special calls, international traveling including all EMEA Territory and the US is required.Good in Dutch and English skills, both verbal and written