Customer Solutions Analyst and Vendor Managed Inventory Planner
Nestlé
Brussels,Capital Region,Brussels,Belgium
7 uur geleden

Description

In order to complete our new team, we are currently looking for a - Customer Solutions Analysts and a Vendor Managed Inventory Planner (VMI) .

In this position, you will help us to implement the new way of working in the Customer Service to transform existing processes and win with Customers.

You will implement and drive a specific approach to gain in efficiency and to win in Customer satisfaction. You will work along the entire business process (named : Order to Cash), resolve issues, and provide guidance for the day-

today operations. Your key-responsibilities will be :

  • Understand and work with the new O2C (Order-to-Cash) processes from demand capture, order fulfilment, billing to returns and refusals
  • Understand and resolve all process failures within defined service levels
  • Contact and collaborate with Customers (b2b) to improve their satisfaction constantly
  • Manage product transitions (with focus on innovations, re-launches, switches ...)
  • Provide response or feedback for order-related concerns (deliveries, billing concerns ...)
  • Understand the operational specificities of customers and adapt where necessary.
  • Generate KPI reports and ensure that the targets are achieved. If not, analyze and drill down drivers and recommend actions.
  • Work with planning and logistic teams. Optimize operations to increase productivity and provide efficient cost.
  • Collaborate daily with the sales department
  • Manage strong relationships with our operational center located in Lisbon (Portugal) to ensure the quality and processes are meeting the business and system requirements
  • Continuously drive and encourage improvement meeting all internal and external KPI's We are looking for A person that want to be part of a department that transform existing processes and win with Customers, that feels comfortable to work in transformation and change environments.
  • Bachelor or Master Degree in Marketing, Business Administration, Finance or Engineering
  • Analytic endowment
  • Who has passion for working with customers, internally and externally based on trust and want to develop long-term relationships
  • A previous experience in customer service, vendor managed inventory planning, sales finance are assets
  • Fluent in Dutch, French and English (daily contact with Lisbon) A person that shows a passion for transformation , an ambition to delight customers with a strong business understanding (link between Operations, Customer Service and Supply Chain).
  • You demonstrate excellent collaboration skills , both internally and as well as externally. Your analytic endowment and your proactivity for customer service improvements will set you apart among the other candidates.

    If you have a strong desire to contribute to a Business transformation and to develop trust and long-term relationships with customers externally and internally, than apply by sending your resume and motivation letter.

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