Marel are in a growth period and we recognise that our service business is imperative so we are growing the team in 2 of our onsite locations in Belgium.
We are looking for Service Engineers to join our teams in Kalmthout and Westerlo. You will be the front-line service representative and be responsible for fulfilling the customer’s expectations during service activities.
You will be an excellent troubleshooter, repair, maintenance and / or general support for Marel machinery at customer facilities.
Your role will include activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress.
You can use your creativity to suggest how to ensure a better, smoother running system for the business. Main Tasks Prepare and execute the work as agreed Manage the customer experience Identify sales and service opportunities Identify / update / validate information of the Installed Base Process hours and expenses Technical reporting Keep stakeholders informed and updated Report on quality issues and non-conformity (NCR) Knowledge of principles and processes for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Ability to execute agreed tasks and deadlines against performance criteria (KPI) Result orientation, ability to follow through and respect deadlines Customer face-to-face interaction skills Social perceptiveness Technical competence in an engineering discipline Computer literate Education, Knowledge, and Experience Degree in Mechanical engineering, preferably from a technical college, or similar knowledge level.
Knowledge of Electrical is preferable. Technical college degree preferred Good written and spoken English Recognized product training on food processing equipment preferred Strong communicator with analytical skill and the ability to work under pressure Experience in field service in an equipment manufacturing environment preferred We offer We offer you the opportunity to develop yourself.
This starts on you first day. You will receive an extensive, well-prepared onboarding period, followed by a function-specific development track of one year.
You will be guided by our organization and an experienced coworker, that will teach you the specialist knowledge of our advanced equipment.
On an annual basis, you will create a personal development plan so your professional and personal development are always top of mind.
Our informal culture offers you the opportunity to take your own responsibilities and show initiatives.