CONSULTANT
HCL Technologies
Bruxelles, Belgium
3 dagen geleden

Job Description (Posting).

  • Installing, configuring and maintaining L
  • Event Management
  • Ensure all alarms are acknowledged and escalate from monitoring tool in a timely manner.
  • Real-time supervision of all monitoring activities.
  • Audit and feedback for tasks performed in previous shifts.
  • Review of events data on daily, weekly, and monthly basis to find abnormalities such as recurring or false alarms and fixing them.
  • Monthly reporting of data for governance review.
  • Change Management
  • Review change tasks assigned for the team.
  • Ensure change and resource planning is aligned well. Especially for the major change and release activities.
  • Ensuring all the required access and SOP are readily available to execute change tasks.
  • Review change tasks for previous shifts to address the gaps.
  • Status report post major change and release activities to customer.
  • JOB Scheduling
  • Ad-hoc Job run for P1 or production impacting issues.
  • Job / Task scheduling for DB backup, restore, server and application restart and follow up for change tasks.
  • Job / Task schedule creation for new deployed servers and change for existing or obsolete servers.
  • Troubleshooting and re-run of failed job schedule.
  • Further investigate the logs of jobs completed with errors.
  • Report the performance issues with Job scheduling tool to owner support group.
  • Job scheduling & monitoring via scripts in case Schedular interface is down.
  • Incident Management
  • Incident and Problem Management by adhering to ITIL V3 process.
  • Taking ownership of P1 / P2 issue starting from Identification, initiation, follow up and till resolution.
  • Directing Critical and Major Incident investigation calls.
  • Sending periodic technical summary and status updates to Senior Management and Stake holders.
  • Coordinating troubleshooting with concerned support groups and third-party vendors.
  • Root cause analysis and documenting the resolution of the issue and creating the troubleshooting documentation to mitigate the impact of or avoid such incidents.
  • Weekly / Monthly reporting of P1 / P2 cases and action plans to mitigate impact.
  • Resource Management
  • Training, supervising, and assisting front office in above listed tasks as and when needed.
  • Review, creation, correction, and update of operating procedures documents.
  • Organize training, Account creation, Tools & application access of new joiners.
  • Revoking tools & application access and account deletion of those leaving the project.
  • Periodic performance review and feedback.
  • Supervision of day to day activities.
  • Responding to client escalations and reporting as and when required.
  • Executing planned change task activities
  • Responsible for completion all the mandatory training and certifications.
  • Administrative Management
  • Weekly TRC reporting to management.
  • Weekly ticket quality and change task audit and feedback with client.
  • Keeping check on TRC and taking appropriate actions to fix any deviations from SLA and reporting the same to management.
  • Chairing monthly governance meeting for performance review.
  • Executing Bi-Annual DR activity.
  • Bi-weekly meeting with customer for high priority issues follow up.
  • Bi-Annual review of all documents on team share point. Correction and update of expired document. Required Skill Set
  • Good understanding of OS(Linux / Unix / Windows) and Basic network(TCP / IP, DNS, DHCP etc.) with some hands on experience.
  • Prior experience with batch job scheduling monitoring tools such as Autosys, Control M, Crontab, Redwood, Task Schedular
  • Prior experience with ticketing tool such as HPSM, Remedy, ZIRA or Service Now etc.
  • Prior experience with monitoring tools such as Tivoli, CACTI, Nagios, Site scope etc.
  • 2+ Years’ experience in Data Centre Monitoring Operations.
  • C1 level proficiency in Eng
  • Skill (Primary)

    Technical Skills (APPS)-Framework - Linux-Linux

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