Customer Service Administrator
IBA
Neuve, la, Louvain, BE
4 dagen geleden

Mission :

The Logistics Administrator is a key member of the Operations Support department. He / she is responsible for all logistics activities linked to the spare parts operations.

Duties and Responsibilities :

You are responsible for processing and monitoring internal and external customer orders (spare parts, upgrade kits, on-site interventions ) and make sure client satisfaction is met.

You are responsible for the customer consignment stocks consumptions and refills :

  • You analyze the customer needs and answer their requests as soon as possible
  • You monitor the complete process from offer to delivery in SAP
  • You maintain effective working relationships with persons at all levels within the company including purchasers, technicians, industrialization, quality control officers, accountants, etc
  • You have :

  • A Bachelor or a Master’s degree
  • A few years’ working experience in a customer services environment is desirable but young graduates are also entitled to apply for the position
  • Very good Knowledge of MS Office (Word, Excel, Outlook)
  • Good knowledge of SAP SD module is an asset
  • Excellent communication skills both in French and English (oral & written)
  • Strong customer service mindset
  • And you are :

  • A driven and proactive individual
  • Organized in your work autonomously and you take initiatives
  • A team player with very good communication skills
  • Offer

    The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable!

    By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBA offers you the opportunity of a meaningful career with a direct impact in the fight against cancer.

    We are driven by :

  • Innovating in a cutting-edge technology environment
  • Developing professional and personal skills by learning on the Job; by participating in challenging projects; top class courses
  • Evolving in a friendly culture environment based upon solid values (dare - share - care - be fair)
  • Acting autonomously and belonging to motivated teams with good work-life balance
  • Contributing to a company where sustainability, safety and well-being are key to our success
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