Customer Experience Agent
Apm Terminals
BE - Antwerp
4 dagen geleden

Ever wondered how the products you buy in your local supermarket are transported to Europe? Amazed by the speed at which your new sneakers are delivered to your home?

Were you impressed by Maersk’s contribution to the distribution of millions of vaccines globally? You can now become a part of one of Time’s Top 100 Most Influential Companies, shaping the future of Transport and Logistics.

In Maersk, we put our people and our customers first! We develop partnerships by understanding our customer’s business, developing personalized supply chain solutions and collaborating towards a carbon neutral future for transports and logistics.

Join our Customer Experience team and start your own exciting journey in this fast-paced industry!

We offer

We offer an exciting job opportunity in an internationally growing business environment characterized by high pace.

You will be working in a team of 8-12 motivated and engaged people with a diverse background who bring a smile to their customers every day.

We have flexible working hours and the possibility to work remotely a few days a week.

  • Diverse international career opportunities
  • Regular team events to encourage a tight-knit workplace
  • Open offices with coffee lounges promoting conversation and teamwork
  • A culture valuing and driving collaboration, personal development and open dialogues
  • An attractive compensation package including an annual bonus based on the company’s performance
  • Contribution to gym and home-office equipment
  • Daily fresh fruits and coffee in the office
  • Key responsibilities

    Within shipping and logistics proactive communication and information flow towards our customers is the key in ensuring transparency end-to-end.

  • Proactively monitor all outgoing and incoming cargo for your customers, advising them on our e-solutions and service offers, answering customer requests via email, telephone or chat
  • Finding out-of-the-box solutions that improve the supply chain of your customers
  • Take full ownership of the customer experience by managing the end-to-end shipment process, remaining current on changes in local & foreign rules, internal & external procedures and product developments and by maintain a solid understanding of the cargo you are transporting via road, rail or sea.
  • Act as the primary contact for customers and build strong relationships with them, understand their business, service needs and drivers to continuously improve cooperation
  • Work independently, while also sharing knowledge and best practices with the team
  • Be open to change and drive customer experience improvement initiatives
  • We are looking for

  • Someone with a passion for customer service and succeeding as a team
  • An empathetic person who is an excellent communicator, relating well to all kinds of people
  • Somebody with an interest in digitalization and shaping the digital future of customer experience
  • Someone who is open to change and drive customer experience improvement initiatives
  • Somebody with leadership ambitions, to become a leader in the future
  • Fluency in English
  • A basic knowledge of Dutch.
  • A nice-to-have would be if you have experience within customer service or sales or a background within the shipping and logistics industry.

    In Maersk we are on a vision to become the Global Integrator of Container Logistics and strive to create value for our customers - connecting and simplifying our customers’ supply chain.

    If you want to join us on this vision, we are very much looking forward to your application.

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