My client is a global leader in commercial real estate services.
Role Purpose :
The Site Services Support Engineer will be a member of the European Site Services Team and thus will be responsible for ongoing 1st and 2nd Line support of Local Office Systems, including application support for core desktop and mobile applications.
Further escalation should be addressed to the EMEA 3rd line Teams.
Responsibilities will include desk side support, administration, installation, 2nd line support, response to incidents and requests escalated from the Global IT Service Desk, installations & moves, etc.
This requires occasional travel to other offices in Belgium and Luxembourg in support of the IT infrastructure.
The Site Services Support Engineer should also proactively engage with the business on Technology matters, including hosting workshop sessions to highlight technology offerings.
Description : Responsibilities :
Administration - Incident Management
Coaching and leading the desk side support engineer
Installation and configuration of system components and software within the local Desktop Infrastructure
User administration and user right management in a MS Windows environment
Monitoring and administration of network resources from a Desktop Engineer Perspective like adding shared printers, network drives, laptops, Smartphones
Ensure that incidents are logged, handled and resolved at 2nd level in a timely manner
Escalate issues to 3rd line support as and when necessary and to external service providers where appropriate
Support 3rd line Teams locally on EMEA-wide roll-outs and Technology Projects as well as taking over remote-hands responsibilities
Excellent command of written / verbal English, Dutch and French
Microsoft Certified (e.g. MCDST)
Knowledge & Experience :
Minimum a first IT infrastructure support experience, both general desk side support and supporting custom solutions
Knowledge of Windows environment
Demonstrated success in delivering projects on time, on budget and per client expectations
Strong customer service, interpersonal and presentational skills, with the ability to communicate technical issues effectively to users
Strong analytical and problem-solving skills with the ability to follow an incident or problem through to resolution
Ability to manage time and multiple priorities and projects / initiatives simultaneous escalating where appropriate
Ability to continually upgrade Business and technology skills to adapt to new technology management and working practices
An attractive salary with a company car and extra benefits
A challenging job in a nice environment