Customer Service Supervisor
The Sherwin-Williams Company
5 dagen geleden


Customer Services Supervisor


The Customer Service Supervisor acts as an intermediary between the commercial team, the customers and the accounting department and is responsible for coordinating and facilitating the flow of trade, and responding as quickly as possible to the expectations of all parts.

We are looking for an open person who can take on responsibility, bring more structure into existing processes and procedures and continuously improve them.

They will join our Merelbeke facility in Belgium.


  • Take delivery of the orders by fax / e-mail / telephone.
  • Handle customer enquiries via the telephone by providing accurate information regarding products and product applications and process telephone orders accordingly.
  • Checks stocks for supply of the orders.
  • Input the order into Navision; create new articles and quantity price reference.
  • Control information of the order, including delivery and invoice address, delivery date and time.
  • Daily production and delivery planning.
  • Ensure the reliability of the proposed deadlines with warehouse / dispatch personnel.
  • Manage back orders; inform the Commercial department if necessary.
  • Manage the request credit note and follow up of claims.
  • Manage filing of all customer service paperwork such as orders, production & development documents.
  • Keep the customers' file up to date, including addresses (orders, invoicing, delivery), conditions of regulation, contacts, history of the ordered products, and special requests.
  • Create and maintain files rates, terms of discounts, rebates and discounts on approval of Sales Manager or Operations Manager.
  • Sending technical documentation, safety data, catalogues and charts to customers.
  • Creating or changing new accounts / new conditions.

  • Bring structure into existing procedures and processes
  • Strongly support the sales managers
  • Be responsible and autonomous in order entry.
  • Ability to in a fast paced environment and under pressure.
  • Ability to work in a team and to deadlines.

  • Secondary school level education is required. Preferred : Bachelor degree or equivalent in relevant subject or Customer Service.
  • Customer Service experience.
  • Microsoft Office (Word, Excel).
  • Fluent in English. Dutch and / or French as an additional language is an advantage
  • Strong organization skills with an autonomous approach.
  • A positive can do’ attitude
  • Structured working
  • Looking to continuously improve
  • Able to work under pressure.
  • Team-working skills
  • Customer focused.
  • Flexible and open to change.

    Sherwin-Williams is the largest paints and coatings company in the world. With $15.8 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide.

    Our 60,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-

    Williams is a great place to launch and grow a career. Find yours and join us today.

    Basic Qualification

    Please note you will need the existing right to work in the country you apply for. Sherwin-Williams are unable to sponsor work permits or visas.

    Who we are

    At Sherwin-Williams, we're proud of the company we keep our family of loyal employees. To learn about our company and our culture go to / careers.

    Equal Opportunity

    An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other consideration prohibited by law.

    We are committed to positively promoting equality of opportunity in all aspects of employment. All applicants will be considered for employment on the basis of the job requirements and the individual’s ability and merits in meeting the requirements.


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