Technical Support Engineer
Leuven, Belgium
2 uur geleden

The main tasks are :

  • Remote service and telephone service for customers and field service engineers
  • General technical support
  • Documentation of all remote jobs, also for subsequent billing
  • Ownership for support cases and organize or monitor the resolution
  • Support in technical issues concerning the dispatching for the Food service team
  • Clarification of offers (technical part), needed spare parts and needed time on site
  • Cooperation with and escalation to the product experts and R&D
  • The additional tasks are :

  • Execution of field days to improve and maintain the knowledge level
  • Additional field days for urgent interventions may be required
  • 50 days of travel / year
  • Other tasks by request of the service directors and technical or regional service managers is possible.

    Roles and Responsibilities

  • Complete and satisfying support of customers and the field service team
  • Customer satisfaction (in cooperation with the technical manager service)
  • Employee satisfaction (in cooperation with the technical manager service)
  • Complete and correct technical information for the back-office
  • Candidate profile

  • Excellent technical problem-solving, troubleshooting and follow-up skills
  • Strong communication and facilitation skills with demonstrated ability to present complex technical information and issues in an user friendly manner
  • Ability to relate to customers, their views and issues, locally and in other countries and cultures
  • Education

  • University or college degree in mechanical or electrical engineering
  • Technician or engineer preferred, minimum 3rd level technician
  • Other skills / abilities

  • 3 - 5 years hands-on’ experience
  • Being self-motivated and having the proven capacity to fully complete tasks
  • Advanced IT and network skills
  • Full clean driving license essential
  • Must be a team player
  • Other languages beneficial
  • How to apply

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