Vacature | IT Engineer - Call Center Platform Engineer | Brussel
TEC nv
Brussel, Brussel, België
4 dagen geleden
source : Jobat
  • You are responsible for the installation and maintenance of the Call centre platform environment (CCP)
  • You provide technical expertise and assistance in analysing, designing, testing and developing the CCP applications
  • You provide technical guidance for the evaluation of the CCP software
  • Define and setup monitoring and alerting of the CCP environment
  • Analyse and review enhancements for compatibility, adhere to operating guidelines and perform integration testing
  • You collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementations.
  • You participate in all phases of project development life cycle.
  • Establishing the root causes of application errors, analysing and debugging system setup and log files and escalating serious concerns to the Senior Engineer.
  • Participation in reviews, testing, acceptance, deployment and end-user support.
  • You have 3-5 years of experience in a similar job
  • Technical Skills :

  • Knowledge of Call Centre Platform software such as Genesys (preferable v8.0 and higher Environment)
  • Framework, Routing, Reporting, GVP / IVR, Outbound, Multi-channel Applications
  • Reporting (Genesys Infomart)
  • Intelligent Workload Distribution (Genesys IWD)
  • Digital Channels (Genesys E-services : Chat, Social Engagement, Bot Gateway)
  • Experience in SIP servers, SIP call analysis and SIP-Trunking
  • DB Knowledge
  • Elastic Search
  • Cassandra
  • Programming skills in at least one of the following : C#, Java, Shell scripting
  • Knowledge on XML, VXML, PHP, HTML, webserver applications, certificates
  • Working experience in Linux and windows environments
  • Other skills :

  • You are familiar with call centre platform implementations
  • Profound analytical skills
  • You are pro-actie and possess and a can-do attitude
  • Possess the ability to learn and work on changing and emerging technologies
  • Excellent interpersonal, written and oral communication skills
  • Flexible and teamplayer who participates in on call schedule
  • Familiair with Agile development
  • Languages : Dutch / French / English
  • In addition to a contract with an attractive salary, we offer you :

  • an exciting employer in full expansion that offers many future opportunities for your further career in the technical sector;
  • a lot of extra-legal benefits that fit your contract type and your own preferences (such as a company car / bicycle, group insurance, daily allowance);
  • personal contact with and support of our close team of Office Managers, Sales Managers and HR Coördinators
  • a personal gift on special occasions (birthday, anniversary, ...);
  • occasional treats at the yard or customer site;
  • and last but not least : the chance to build up a large network and to share your experiences and knowledge with other technical profiles.
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