French Customer Service Specialist (m/f) in Porto
Bouygues Telecom
Herstal, BE
7 uur geleden

Do you want to join a company recognized as a leader in the field of mobile network operator in France?

Join Bouygues Telecom as a new Customer Service Specialist and boost your career in a world full of innovations, new technologies and success!

Your mission :

You will assist customers in their requests, study and identify their needs to offer them the most suitable services. You will also have to show strength of proposal by presenting additional services and / or products.

You will play a key role in managing the good relationship between the company and our customers. You will act as an ambassador of the company’s values and guarantee an excellent service.

Your tasks as a Customer Service Specialist :

  • Help customers by phone or email in a professional manner
  • Attract potential customers by answering questions about the company's products and services
  • Provide information about new services and conditions
  • Ensure a high degree of satisfaction
  • Help create customer engagement
  • You are the right person if you :

  • Fluent in French (C1), a native speaker level is a plus
  • Have excellent interpersonal skills
  • Enjoy identifying customer needs and proposing appropriate solutions
  • Want to develop your career
  • Benefit from solid knowledge in the field of new technologies
  • Are proactive and results-oriented
  • Enjoy working in a team in a dynamic environment
  • What we offer you :

  • Base salary and attractive performance bonus
  • Meal allowance
  • Health insurance
  • Full paid training
  • Flexible hours : From Monday to Saturday (07 : 00 - 19 : 00)
  • Professional growth opportunities
  • A dynamic and pleasant work environment in Porto
  • Partial remote option (After the training phase)
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