You will use your consultative and relationship-building skills, as well as your sector and functional expertise, to manage long-
term client relationships and client satisfaction.
You will also partner with client service teams and Wave client service staff to drive seamless implementations in complex client environments.
You will ensure clients are engaged with and seeing the value of the Wave platform and experience. Identifying follow-up opportunities and coordinating in partnership with other teams for relevant activities across the Wave team (e.
g., workshops with strategic clients, tactical outreach to participants).
By proactively problem-solving, escalating issues where appropriate and acting as a client advocate inside Wave and the broader firm as needed, you will resolve relationship issues as they arise and manage other client engagement tasks such as regular touch-
points to review performance (user analytics, SLA).
Additionally, you’ll coordinate delivery of in-person programs / workshops for core clients, in conjunction with Wave teams, McKinsey experts and facilitators.
You will have an active part in identifying and generating opportunities to expand McKinsey contract extension and renewals process at client.
You will also provide effective thought leadership by proactively understanding client needs and maintaining knowledge of industry trends and competitor offerings.
In addition, you will actively contribute ideas for new product development, marketing and communication initiatives and operational improvements.