Field Supervisor Entrance Systems & Building Doors
KONE Belgium
Brussel, BE
1 dag geleden
source : Belgie Vacature

Taken en verantwoordelijkheden The Supervisor's role is to plan, manage and control the field service operations in their scope.

The Maintenance Supervisor leads a team of Maintenance Operatives, interacts with customers and ensures that KONE promises are fulfilled safely, with high quality and on time.

Responsibilities and key activities

Customer Service

  • Ensures customer retention by making sure agreed service agreements are met and that promises to the customer are kept (together with the rest of KONE team)
  • Communicates to customers that promises have been delivered
  • Ensures that customers' queries are answered on time and with the appropriate attention and makes sure complaints are solved accurately and on a timely basis
  • Accountable for the sales leads volume, quality, and further processing of sales leads
  • Safety and Quality

  • Ensures high quality of service through presence in the field, regular field audits and promoting safety and quality culture
  • People management / Leadership

  • Develops the competences, motivation and overall performance of the technicians
  • Ensures that the field processes and maintenance methods are followed
  • Ensures the correct level of resourcing in the short-term through absence management and in the mid-term through capacity planning (together with their manager)
  • Accountable for determining and checking technicians’ performance objectives
  • Profiel kandidaat Requirements

  • You have a successful experience in the management of a team
  • You have commercial feeling and interests
  • Bachelor degree in Engineering or other relevant field
  • Fluent in Dutch & French.
  • Working level of English

    Geboden wordt At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.

    Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.

    Sustainability is an integral part of our culture and the daily practice.

    We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.

    In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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