Job Purpose and Summary
Our European helpdesk is looking for a :
Finnish / English
Any other language is an asset (Dutch, French, German, Spanish, Italian, Portuguese, Russian, Danish, Swedish, Norwegian, Turkish)
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us.
You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
Your mission :
To provide a single point of contact for all IT related requests
Ensures that requests are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures
Provide first level support to Canon Users for systems, products, services
Own all calls to resolution
To provide statistical information and reports when required
Proactively work to achieve a high level of first time fixes
logging / documenting Incidents, Problems and Changes. Effectively communicates
call progress and ensures all diagnostic information is provided for error resolution
and incident analysis.
making initial diagnosis of issues and giving clear and concise advice on known
solutions where applicable.
availability, New Facilities, etc.
Follows agreed procedures and maintains documentation / knowledge base to
establish possible solutions to calls.
enable Users to solve their issues.
information on the organisation’s IT assets and User information.
What we ask
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it.
We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
customers of all levels of seniority
MAIN CONTACTS : IT Service Desk Manager and Teamleaders, external parties, Local Support managers and professionals, Central IT Service Providers, and various Business Users.
REQUIRED LANGUAGES :
Depending on the country you are working for : Finnish & English . Any other language is an asset (Dutch, French, German, Spanish, Italian, Portuguese, Russian, Danish, Swedish, Norwegian, Turkish).
An international company in full expansion
A company that focuses on the development of long-term employees (Kyosei) Canon's corporate philosophy).
A challenging job with a lot of responsibility, room for initiative and creativity.
You have the opportunity to work regionally, close to home
Canon benefits : Meal vouchers
Long Term Group Disability Cover
20 holidays per year + 12 recuperation days
Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together.
You can expect the exceptional and achieve the exceptional, with the world's best imaging company.
Expect the Exceptional.