IT Service Desk Analyst Finnish/English
7 dagen geleden

Job Purpose and Summary

Our European helpdesk is looking for a :

Finnish / English

Any other language is an asset (Dutch, French, German, Spanish, Italian, Portuguese, Russian, Danish, Swedish, Norwegian, Turkish)

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us.

You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

Your mission :

To provide a single point of contact for all IT related requests

Ensures that requests are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures

Provide first level support to Canon Users for systems, products, services

Own all calls to resolution

To provide statistical information and reports when required

Proactively work to achieve a high level of first time fixes

Tasks :

  • Provides an effective interface between Users and service providers, including
  • logging / documenting Incidents, Problems and Changes. Effectively communicates

    call progress and ensures all diagnostic information is provided for error resolution

    and incident analysis.

  • Assists Users in making more effective use of systems, products and services,
  • making initial diagnosis of issues and giving clear and concise advice on known

    solutions where applicable.

  • Provides clear and concise information on Changes, Known errors, Changes in
  • availability, New Facilities, etc.

  • Maintains accurate log entries of requests with call / resolution & follow up details.
  • Follows agreed procedures and maintains documentation / knowledge base to

    establish possible solutions to calls.

  • Follows agreed procedures and responds to requests by providing information to
  • enable Users to solve their issues.

  • Promptly allocates unresolved calls as appropriate, by adhering to set escalation
  • procedures.

  • Follows agreed procedures, maintains and reports up to date and accurate inventory
  • information on the organisation’s IT assets and User information.

    What we ask

    We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it.

    We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

  • ITIL certified is an asset, not a must
  • Educated to High school level
  • Language : Finnish (fluent) & English (Fluent)
  • 1-2 year(s) experience in a similar role (0-1 year for junior role)
  • Ability to learn new ideas and concepts and respond flexibly to challenges
  • Displays the ability to work in a co-operative, pro-active and flexible way with
  • customers of all levels of seniority

  • Preferable IT based qualifications (MCP, etc)
  • Experience and interest in client hardware & software
  • You have the necessary documents and permits to live and work in Belgium
  • Communication
  • Personal Effectiveness
  • Inter Personal Skills
  • Further Information

    MAIN CONTACTS : IT Service Desk Manager and Teamleaders, external parties, Local Support managers and professionals, Central IT Service Providers, and various Business Users.


    Depending on the country you are working for : Finnish & English . Any other language is an asset (Dutch, French, German, Spanish, Italian, Portuguese, Russian, Danish, Swedish, Norwegian, Turkish).

    Offer :

    An international company in full expansion

    A company that focuses on the development of long-term employees (Kyosei) Canon's corporate philosophy).

    A challenging job with a lot of responsibility, room for initiative and creativity.

    You have the opportunity to work regionally, close to home

    Canon benefits : Meal vouchers

    Pension scheme

    Long Term Group Disability Cover

    20 holidays per year + 12 recuperation days

    Company restaurant

    Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together.

    You can expect the exceptional and achieve the exceptional, with the world's best imaging company.

    Expect the Exceptional.

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