Customer Service and Social Media Specialist
Binance
Global
6 dagen geleden

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities :

  • Monitoring and responding to all social media feeds and user-related support tickets in Zendesk;
  • Experience in managing all CS aspect of Facebook, Instagram, Twitter, and SproutSocial is a big plus;
  • Provide prompt, accurate, and courteous responses to users; can be both creative and analytical problem solving;
  • Documenting and communicating / reporting all issues to the appropriate teams / departments;
  • Provide appropriate responses and solutions to users.
  • Requirements :

  • Willing to work EST (preferred) or PST hours;
  • Excellent customer service skills - communicate correctly and clearly with users, maintaining focus on issues in a fast-paced environment, clearly understand and state the issues / needs users present;
  • Ability to follow through with user issues to resolution;
  • Ability to empathize with and prioritize user needs;
  • Excellent documentation skills - ownership of and prioritize user issues;
  • Familiarity with Gmail, Zendesk, SproutSocial, Confluence / Jira, and popular social media platforms like Facebook, Instagram, and Twitter.
  • Bonus if familiar with social media management platforms such as SproutSocial;
  • Knowledge of financial markets, data, and CoinMarketCap’s products / services. Bonus if familiar with cryptocurrency or CoinMarketCap;
  • Demonstrates an ability to successfully navigate through CoinMarketCap and its products / services;
  • Ability to work in a team environment as well as independently;
  • Ability to successfully adapt to changes in a multi-tasking and high-energy work environment.
  • Working at Binance

  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire
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