Product Owner CRM Salesforce
Brussels, 100% fixed contract We redefine banking. How about you?
There has never been a more interesting time to work at ING.We’re on a journey that is centered around our customers, powered by technologyand driven by smart, determined people.
All working to empower our customers tostay a step ahead in life and in business. Something we are very proud of andsomething we want you to be a part of!
Want to work for a bank that values honesty, integrity andresponsibility? Are sustainability, caring for others and thinking ahead partof your DNA?
Do you want to make the difference for our customers via our ? Ifso, then read on. Because ING might very well be your next employer.
it will also bring added value to ourcustomers as you will deliver faster and in a more efficient way. Delivering inan incremental way will bring you a good and rapid vision on what you deliverwithin your squad / team.
For this you will work in a multidisciplinarysquad / team which will bring you a lot of development opportunities, sharingwith close colleagues with different expertise.
Your role & work environment
As a Product Owner, your role is to make sure your squad workswith drive and motivation to build and optimize Salesforce, our New CRM Tool.
Youare the driver of the squad. You will create a fun and motivating atmosphere, anda feeling of trust and of belonging to the squad.
You bring energy and arewilling to go for this project, which is one of the largest of the bank!
Salesforce, a cloud CRM package, will ensure that our bankershave the right information and insights to create that ideal, first-
Salesforce is one of the largest projects of the bank withimpact on all the customer interacting staff in BE and NL, and even beyond.
Your main stakeholders are others squads implementingsalesforce for their customers. Your squad will maintain the CRM environmentand define and improve common process and tools.
You will have a lot of contact with others squads to understandtheir requirements and to align on dependencies. You will be the voice of thesquad and be in contact with people of the entire organization.
Your key responsibilities WHAT will you do
To drive your squad in the right direction with the rightpriorities in the backlog
To create fun and trust atmosphere so the squad members can worktowards the same goal
To be a squad spokesperson towards the tribe management (PAL,ITAL, TL) and others.
To make sure the agile way of working is helping the squad tomove into the right direction, with the support of the agile coach.
To understand the needs of your stakeholders over the differentsegments by designing clear solutions, that will be translated into clear userstories, tasks and product backlogs for your squad.
HOW will you do it
To work closely together with colleagues in self-steering teams,such as Segment Tribes, Product Tribes and other squads within differentsegments.
To understand the importance of continuous communication : withinyour team, with other teams and with stakeholders.
Together with your team, you will deliver both minor and majorimprovements, while retaining full end-to-end responsibility over everydelivery.
We are looking for :
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and proactive to bealways a step ahead .
In other words, you strive to bring fresh ideas to life and embrace challenges in a fast-changing andcomplex environment .
You like the challenge of leading a squad in one of the largestprojects of the bank
You can take ownership on a mission and show a high level ofautonomy.
You are a strong communicator and can make complex things easilyunderstandable
You understand that employee engagement and experience have adirect impact on the customer experience
You are able to influence and convince not only peers but alsothe stakeholders on different levels.
You have iron-strong delivery (preferably Agile) skills anddeliver quickly and accurately together with your squad
You have relevant experience in Salesforce implementations(nice-to-have; no requirement)
We offer you
A challenging position in a bank that empowers people to developtheir skills along with an exciting challenge for people with trueentrepreneurial spirit.