Job Description & Summary
We guide. We support. You grow.
At PwC, we serve our clients from strategy through to execution. We are a team of trusted people who work alongside our clients and build long-lasting relationships that create value.
Are you passionate about customer interactions, new digital platforms and adoption of new ways of working? We are looking for colleagues to join our team and contribute to the onboarding of customers on new digital platforms.
As a member of the Managed Services capability within PwC Advisory, you’ll help our clients in their day-to-day execution to achieve their business objectives.
You will help them to innovate and undertake change to adopt new ways of working.
Managed Services is the operational execution engine of PwC Advisory. Our mission is to help clients solve complex operational challenges and reach ambitious business objectives.
We work hand-in-hand with our colleagues of the other PwC Advisory teams to develop, deploy and run operational solutions combining best experience, best methodologies and best technologies.
Our team turns ideas and insights into actions and results and gets things done.
What you’ll learn and do
As a Customer Onboarding Officer, your role is to steer customers to immediate success by facilitating their onboarding onto new digital platforms.
You will work with internal and external project managers on a daily basis and carry a wide range of responsibilities. You will explain the platform, its strengths and the value it can deliver to customers.
You will be responsible for onboarding new customers and supporting them to solve potential technical problems. You will ensure smooth adoption of the new digital platform.
As part of the PwC community, you will also have to focus on operational excellence and continuous improvement in order to create an uninterrupted value stream.
You will provide high-quality services and continuously seek excellence in your daily tasks.
You will have a broad range of responsibilities.
Customer onboarding :
Research potential customers for the new digital platform
Reach out to potential customers to explain the strengths of the platform and the onboarding process
Act as the main point of contact for potential customers and support communication between the customer and the company
Bring the story to customers, convince them and answer their questions on the new digital platform
Organise and follow-up the onboarding process
Provide support through email and phone calls regarding customer questions / concerns / issues on the platform
Follow-up customer adoption
Report on customer onboarding and platform adoption
Always looking for continuous improvement :
Capture feedback and relay it to the project team
Help to improve the customer onboarding process and customer support approach
Discuss possibilities with the team leader and other team members to implement new solutions
Participate in internal or external projects aimed at streamlining processes and increasing efficiency in daily operations
Supporting the project management :
Support the team in creating a strong and compelling story to bring to the customers for the onboarding process
Provide support in creating and updating all important documentation for new clients : brochure, slide decks, sales pitch, promotion video, etc.
Consolidate all important files (minutes, contracts, deliverables, invoicing, etc.)
Support communication between various stakeholders
Coordinate internal and client meetings and draft meeting minutes
Act as the right-hand of the project / programme manager and help him / her with any ad hoc activities
Minimum one year of relevant experience
Interest in web-based technologies
Fluent in English, French and Dutch (both written and spoken)
Keen to help PwC customers get the best possible experience in their journey
Curious, keen to learn and develop your knowledge and skills
Interested in hands-on experience
Client-oriented and solutions-oriented
Multi-tasker (achieving maximum time efficiency)
Strong organisational and analytical skills
Excellent communicator (also via phone and email)
Team player and collaborative
Works in a structured way and able to manage stressful circumstances
Able to prioritise in a fast-paced environment
Proactive, showing initiative and a strong sense of responsibility
Able to work independently
What we offer
A position in a fast-growing business that is disrupting the industry
A workspace where everyone feels respected, valued and free to be themselves
An environment where you’ll be encouraged to take your expertise to the next level thanks to continuous education and on-the-job training
Great opportunities to grow and develop your capabilities and skills
A flexible work schedule including homeworking and a variety of holiday schemes
A competitive salary and benefits package, including health and group insurance, mobility solutions and Teddy care (nursing service when your child is ill)
And much more!
Sounds like your profile? Then you could be the person we’re looking for!