Overview
As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development.
All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life.
We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.
In this position you will provide technical support and service for our Bruker Micro CT customers via, phone, e-mail, web interactions and on-site.
Responsibilities
Perform basic troubleshootinProvide technical support and service for Bruker Micro CT customers via, phone, e-mail and web interactionsg and diagnose technical problems using remote diagnostic tools
Deliver consistent, high quality and responsive support to external and internal customers
Execution of final testing and calibration of our systems before these are shipped out to customers
Perform installations and second line support at customer locations worldwide
Serve as an important point of contact to support distributors and customers
Provide technical training to customers and service engineers
Document, track and manage all support requests, communications and actions
Follow established support processes (e.g. problem resolution, escalation) and best practices to ensure positive customer experiences
Escalate issues to the appropriate resource to ensure timely resolution
Collaborate with other team members and departments to facilitate the problem resolution process
Maintain a current and requisite knowledge level for your supported products
Attend training and self-study to acquire, maintain and improve job skills
Escalate appropriate service issues and concerns to management as necessary
Identify and embrace opportunities for continuous improvement
Perform other duties and projects as assigned, to meet company and department
Adhere to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
Qualifications
Industrial engineer / Professional Bachelor in electronics or (electro) mechanics or equivalent by experience. A technical discipline such as computer science, electrical / electronic / biomedical engineering a plus, or an equivalent blend of education and experience in a fast-paced technology environment
Working experience and knowledge of customer support work processes and best practices needed to deliver great customer experiences
Excellent customer service and interpersonal skills
Excellent verbal and written communication skills and the ability to convey complex information and procedures to novice level users
Demonstrated track record and passion for understanding and addressing customer needs
Strong analytical and problem-solving skills
Must possess the ability to work independently to resolve reported or discovered product issues
Highly organized and detail oriented
Results driven and dedicated to delivering outstanding work
Proven ability to multi-task, work under pressure, adapt and thrive in a fast-paced environment
Must have strong knowledge and expertise using the Windows operating
Proficiency in Microsoft Office products including Outlook, Word, Excel and PowerPoint
Basic understanding of X-ray imaging technology is a plus, but not required
Ability to identify and assist with the implementation of process improvements
Ability to travel (+ / - 10%)
Fluent knowledge Dutch
Good knowledge of English
Ability to work independently and as a part of a young dynamic team
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