The key account manager acts as single point of contact to customers for Agfa IT products & services and is responsible for identifying opportunities, creating an account strategy, coordinating and controlling the sales process, managing customer expectations and negotiating contracts.
As a Key Account Manager you are responsible for :
Supporting the development of a local Sales strategy to secure new customers, by conveying the features, benefits and value proposition of Agfa HealthCare’s full portfolio of IT products.
Creating and executing the account strategy, in order to secure the installed customer base.
The customer satisfaction, maintaining our brand credibility and the customers’ trust in Agfa Healthcare.
Developing and managing profitable annual order intakes and sales plans for our IT products and contributing to our competitive advantage by : Adhering to and promoting a strategic selling process where you support in defining and refining a consistent and reusable formula for winning new business;
Developing and expanding consultative sales relations with decision-makers within the customer's organization such as key management, executive management, CFO, CIO, CEO, CMIO, );
Improving the accuracy of detailed forecasts and funnel reports; Managing customer relationships, setting clear customer expectations and communicating clearly with Agfa colleagues and customers to ensure a seamless implementation and follow up of customer escalations;
Managing the bid and tender process with internal and 3rd party vendors;
Business advice on our product road map, vision and business development plans.
Monitoring industry trends, obtaining competition intelligence and sharing that information internally with the upper management and key stakeholders.
Managing the expenses according to budget limitations with respect to Agfa’s Quality Standards, business processes and the HealthCare Code of Conduct.
What you bring to the table
You hold a Bachelor or a Master degree in a healthcare or IT related field.
You have 5 years of experience with direct technical sales in a complex sales organization environment with multiple stakeholders.
Experienced in selling healthcare IT solutions / medical software / PACS / RIS
You have a strong network within Belgian hospitals
You are proficient in strategic selling concepts and / or comparable sales processes and tools. Knowledge of the Miller Heiman methodology or blue sheet approach is a plus.
You are experienced with planning and developing complex businesses cases within budget limitations.
As a strong team player you are able to maintain a high level of quality in a continually changing environment.
You are able to work on multiple tasks and organize your time effectively to achieve your goals and objectives.
You have an analytical mind and a solid process orientation.
You have an entrepreneurial attitude and go the extra mile for our customers.
You are willing to travel up to 70 % of time within Flanders.
You have strong communication skills (written and oral) in Dutch and English.
Location : Agfa HealthCare, Flanders region (Belgium)
Job Segment : Account Manager, Medical, Business Development, Manager, Sales, Healthcare, Management