1st /2nd Line support
Gentis Recruitment
Brussels
3 dagen geleden

Our client :

A big company operating in the insurnace sector

Key Tasks :

  • Monitor and evaluate performance, capacity and availability of systems and applications.
  • Respond to incidents and requests passed on by the IT service desk.
  • Provide improvement possibilities for operations.
  • Support ICT continuity planning and testing.
  • Monitor IT policies such as access to systems and exchange of information.
  • Define and monitor batch jobs (scheduling), network, ...
  • Install patches and make sure the servers, network, middleware, ... and other components are properly maintained (preventive maintenance).
  • Maintain client systems.
  • Create, maintain and develop the technical documentation of the System.
  • Following tasks are within your area of responsibility

  • Provide specialize support for the end user and colleagues in case of issue or problem.
  • Create, document, debug and maintain new and existing IT architecture.
  • Installation, maintenance and debugging of hardware component, operating system and software, as well as some third party software.
  • Monitoring of the user access following the approved procedures ( i.e. : in Active Directory, Lotus Notes, SAP, Mitel, VPN).
  • Maintain the existing documentation up to date.
  • Be the technical contact for the suppliers.
  • Train colleagues (from your group, from other IT groups or end users).
  • Participate to project within the group scope (i.e. : Airwatch, Confluence, Office 365 deployment, update of our SQL server, physical move, ...)
  • Profile :

  • You have good knowledge of following applications : Windows server, Windows7, Windows10, VM Ware, Lotus Notes, Office 365, Exchange, Robotics, JIRA, Confluence, Mitel.
  • You take great satisfaction in providing an efficient service to your customers, both internally and externally. The search for a solution is your engine.
  • You learn and work quickly, correctly and autonomously.
  • You willingly share information and knowledge, and maintain professional contacts with your colleagues in this way.
  • You have excellent analytical skills.
  • You are fluent in French and Dutch. Knowledge of English is an asset.
  • Our client offers :

  • A permanent contract
  • An interesting salary with extra legal benefits
  • A great working environment
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