Customer Service Representative
Cepheid
Gentbrugge, Belgium
1 dag geleden

ESSENTIAL JOB RESPONSIBILITIES :

  • Proactively and quickly resolve customers issues and enquiries, maintaining a high level of customer satisfaction
  • Process customer orders in compliance with company policies and standard operating procedures
  • Manage a portfolio of orders for various types of customers (direct and indirect, European and Global), ensuring that they get all delivered within the delivery dates requested by the customer
  • Manage customer returns and credit notes
  • Support the commercial team by creating quotes and responding to various requests
  • Maintain pricing (documentation and in the ERP)
  • Demonstrate high commitment in resolving customers issues, ensuring a high level of customer satisfaction
  • Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction
  • Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX)
  • Reviewing contracts and submitting tenders along with relevant documentation
  • Attend daily meetings with the rest of the team with a continuous improvement attitude to drive process improvements, efficiencies and drive customer satisfaction
  • TRAINING RESPONSIBILITIES : (REQUIRED)

  • Complete all assigned and required training satisfactorily and on time
  • MINIMUM REQUIREMENTS :

    Education or Experience (in years) :

  • High school degree (or equivalent experience) with 1-2 years of relevant work experience
  • Experience with ERP systems such as SAP and CRM systems as well as MS Office products including Word, Excel, and Outlook
  • Knowledge and skills :

  • Strong written and verbal communication skills
  • Ability to communicate effectively in Dutch, French and English. Other languages (German, Spanish, Portuguese) are a plus
  • High attention to details with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information
  • Strong focus on driving customer satisfaction
  • Demonstrating an attitude of collaboration, leadership and accountability,
  • Good problem solving and analytical skills.
  • Demonstrating good judgment and initiative
  • Self-motivated, confident, reliable and able to plan and follow up on outstanding issues
  • Able to operate in a fast-paced environment
  • Should be an outgoing, positive, team player
  • Strong sense of accountability
  • The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.

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